Concierge

Skilled Nursing of Staten Island; New York (NY); Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

Skilled Nursing Facility in Staten Island, NY is seeking a Concierge to welcome Residents and families, coordinate move-in logistics, and guide them through the community. The role emphasizes a high level of service, ongoing communication, and seamless collaboration with nursing and admin teams.

Responsibilities include room readiness checks, resident tours, daily welfare check-ins, and proactive problem solving to ensure a positive move-in experience and smooth discharge follow-up for residents.

Qualificações

• Active CNA license required.
• Genuine passion for working with elderly Residents.
• Strong interpersonal and communication abilities.
• Self-driven with proactive work style.

Responsabilidades

• Greet Residents and families and ensure a smooth move-in experience.
• Confirm rooms are clean, prepared, and welcoming for arrivals.
• Orient new Residents and families with a full facility tour.
• Coordinate evaluations with unit managers for new Residents.
• Check in with new Residents within the first three days.
• Conduct at least three walkthroughs per floor daily.
• Maintain a daily log of questions, concerns and actions.
• Submit logs to the Facility Administrator.
• Support Residents through discharge with follow-up contact.
• Collaborate flexibly to help solve problems across the board.

Conhecimentos

Interpersonal communication

Team player

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

A Skilled Nursing Facility is hiring a Concierge in Staten Island, NY.

RESPONSIBILITIES:

• Greet incoming Residents and their families, ensuring a smooth and stress-free move-in experience.
• Confirm rooms are clean, prepared, and welcoming prior to each new Resident's arrival.
• Orient new Residents and families to the community, providing a full tour of the Facility.
• Liaise with unit managers to coordinate timely evaluations for newly arrived Residents.
• Check in with new Residents within their first three days of residency.
• Conduct a minimum of three walkthroughs per floor daily to check in on Resident needs and address concerns.
• Keep an accurate daily log of questions, concerns, and issues raised, along with any follow-up actions taken.
• Submit daily logs to the Facility Administrator.
• Support Residents through the discharge process, with a follow-up call or visit the following day.
• Pitch in wherever needed — a collaborative, flexible team player who helps solve problems across the board.

QUALIFICATIONS:

• Active CNA license required
• Genuine passion for working with and supporting elderly Residents
• High school diploma or equivalent required
• Background in Long-Term Care Community Relations preferred
• Strong interpersonal and communication abilities
• Comfortable multitasking and maintaining focus amid frequent interruptions
• Self-driven with a proactive, motivated work style

Equal Opportunity Employer –M/F/D/V

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