Concierge

Springpoint Senior Living, Inc.; New Jersey; On-site; USD 22,386 - 23,419; Full time

Benefits offered by this job

401k company match

Credit union

Voluntary benefits including DailyPay

Employee & Resident Referral Program

Employee assistance program

Job summary

Crestwood Manor is seeking a courteous and friendly Concierge to join our team on a per diem basis. This Springpoint Senior Living Community in Whiting, NJ focuses on delivering exceptional hospitality to guests and residents, serving as the first point of contact for visitors.

Responsibilities include answering inquiries, routing calls, handling emergency situations, and coordinating services such as work orders and guest house reservations.

Qualifications

• High School Diploma or equivalent required.
• Experience in a hospitality customer service role preferred.

Responsibilities

• Respond to calls promptly, provide information, take messages, and route calls as needed.
• Assist residents, visitors, and staff with inquiries while maintaining a positive service attitude.
• Respond to emergency calls promptly and efficiently.
• Provide concierge services including routing work orders and documenting chargeable services.
• Make reservations for the guest house and record charges for billing purposes.
• Receive, catalog, and distribute packages.
• Understand fire and evacuation procedures and maintain confidentiality of resident and employee information.

Skills

Hospitality

Customer service

Education

High School Diploma or equivalent

Job description

Crestwood Manor 50 Lacey Road Whiting, NJ 08759, USA

Description

Crestwood Manor is seeking a courteous and friendly Concierge to join our team!

Crestwood Manor is a Springpoint Senior Living Community located in Whiting, NJ. We are currently in search of a per diem Concierge to join our team. At Springpoint, our Concierge is responsible for providing the highest level of hospitality to guests and residents, as they give the first impression to all visitors at the community.

Responsibilities:

• Respond to all calls received in a timely fashion. Provide information, take messages, route calls to the appropriate party, and assist in placing calls when necessary.
• Answer inquiries from residents, visitors, and staff while maintaining an atmosphere of personal interest and positivity, and that the community’s customer service standards are always met.
• Respond to all emergency calls in a prompt and efficient manner.
• Provide concierge services including proper routing of work orders, routing resident concerns to the appropriate department supervisor and documenting chargeable services.
• Make reservations for the guest house and record appropriate charges for billing purposes.
• Receive, catalog, and distribute packages.
• Understand community fire and evacuation procedures.
• Maintain confidentiality of resident and employee information.

Education and Experience:

• High School Diploma or equivalent required.
• Experience in a hospitality customer service role preferred.
• 401k (Company Match If Eligibility is Met)
• Credit Union
• Voluntary Benefits (including DailyPay!)
• Employee & Resident Bonus Referral Program
• Employee Assistance Program

Pay Range: $16.25 - $17.00 / hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.