Concierge

The Palace Group; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Palace Group seeks a dedicated Concierge for its Palace Renaissance & Royale Assisted Living & Catered Living Community in the Miami area. You will greet visitors, handle inquiries, route calls, and support residents and families with warmth and professionalism.

Ideal candidates bring strong customer service experience, ability to multitask, and clear written and verbal English; Spanish is a plus. This on-site role may require weekend availability and flexibility in emergencies.

Qualifications

• Experience of working with the public in a customer service capacity and telephone switchboard operations is desirable.
• Must be able to operate PBX, Cisco phones and Code Alert Systems.
• A high school degree or equivalent a must.
• Must be computer literate with knowledge of PC programs, including Windows, Word, Excel, etc.
• Basic math and typing skills required.
• Must be able to speak clearly and have excellent communication skills, both verbal and written in English. Spanish preferred.

Responsibilities

• Be attentive and understand the needs of residents and promptly assist them to get the appropriate help.
• Greet visitors, take messages, assist in locating residents, accept deliveries and ensure they are routed to the right place/person.
• Operate the telephone system and direct the calls to the appropriate destination.
• Perform a variety of clerical assignments for other departments as the need arises

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Education

High school diploma

Tools

PBX

Cisco phones

Code Alert Systems

Windows

Word

Excel

Job description

Luxury Senior Living Communities

In Kendall, Coral Gables & Homestead

Is looking for

Concierge

for its

Palace Renaissance & Royale

Assisted Living & Catered Living Community

11355 SW 84thStreet Miami, FL 33173

CARF Accredited

Rated #1 in the US of all communities surveyed by CARF, 2016

The #1 Priority of this position is…

To assist residents & families with all their inquiries while creating a warm, friendly & positive environment.

Essential Duties & Responsibilities

• Be attentive and understand the needs of residents and promptly assist them to get the appropriate help.
• Greet visitors, take messages, assist in locating residents, accept deliveries and ensure they are routed to the right place/person.
• Operate the telephone system and direct the calls to the appropriate destination.
• Perform a variety of clerical assignments for other departments as the need arises

Qualifications

• Experience of in working with the public in a customer service capacity and telephone switchboard operations is desirable.
• Must be able to operate PBX, Cisco phones and Code Alert Systems.
• A high school degree or equivalent a must.
• Must be computer literate with knowledge of PC programs, including Windows, Word, Excel, etc.
• Basic math and typing skills required.
• Must be able to speak clearly and have excellent communication skills, both verbal and written in English. Spanish preferred.

The Ideal Candidate

• Caring, enjoy helping others, quick, polite, responsible, always on time, creative & resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends and holidays & in emergencies.
• Must be able to work under pressure and multi-task.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
• Must be comfortable with working with older individuals.

#ZR