CONCIERGE

Liberty Healthcare Management; Florida; On-site; USD 24,000 - 32,000; Full time

Job summary

Liberty Healthcare Management in Lantana, FL is seeking an experienced Concierge to support residents, families and staff with confidentiality and professionalism. You will answer phones, route calls, manage sign-in via kiosk, assist with packages, deliver newspapers, greet new residents, and coordinate with departments during emergencies while maintaining a secure, welcoming environment.

Must understand building layouts, assist emergency services, and follow Fire Plans and facility policies at

Qualifications

• High school graduate required (per policy).
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to problem solve.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
• Must be cheerful and represent a positive, professional first impression at all times.

Responsibilities

• Answer phones, route calls to the appropriate person or department.
• Ensure all entering sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver Newspapers to resident doors throughout the building.
• If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

Skills

Customer service

Team player

Critical thinking

Multitasking

Computer skills

Calm under pressure

Problem solving

Education

High school diploma

Tools

Kiosk system

Phone system

Job description

CONCIERGE

Liberty Healthcare Management LANTANA, Florida, United States

About this position

Liberty Cares with Compassion….

LIBERTY SENIOR LIVING is currently seeking an experienced:

CONCIERGE

JOB SUMMARY

• Due to the nature of the job, a high degree of confidentiality is expected.
• Answer phones, route calls to the appropriate person or department.
• Ensure all entering sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working evening must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver Newspapers to resident doors throughout the building.
• If working day shift, completes resident daily check in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

JOB REQUIREMENTS

• Must be a high school graduate
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to problem solve.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
• Must be able to be cheerful and represent a positive, professional first impression at all times.