Concierge

Solvere Living; Boca Raton (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company-paid Life Insurance

Voluntary Disability

PTO & Holidays

401(k) with company match

Job summary

Sonata Boca Raton is seeking a friendly Concierge/Receptionist for our Assisted Living and Memory Care community. The role welcomes residents and guests, answers phones, screens visitors, handles mail, and supports front desk operations to ensure a welcoming and organized environment.

Requirements include a High School Diploma, excellent interpersonal and communication skills, flexibility to work weekends and holidays, and basic word-processing and clerical abilities.

Qualifications

• High School Diploma required.
• Strong interpersonal and communication skills.
• Ability to work flexible hours including weekends and holidays.
• Word-processing and clerical skills required.

Responsibilities

• Provide front-desk reception and greet visitors in a friendly, professional manner.
• Answer and screen incoming calls, route messages, and take directions as needed.
• Receive and process mail and packages; maintain front desk logs.
• Maintain emergency contact information and resident records at the front desk.
• Assist with light clerical duties and coordinate with staff to support residents and guests.

Skills

Interpersonal skills

Communication skills

Flexibility

Education

High School Diploma

Tools

Microsoft Word

Job description

At Sonata Boca Raton we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

You deserve to be part of our thriving culture!

We are looking for a FullTime Concierge/Receptionistfor our AssistedLiving and Memory Care community, Sonata Boca Raton. Concierge/Receptionist candidates should have excellent guest service experience as wellas communication skills in order to ensure a pleasant experience for residentsand guests at our community.

If you have a passion for working with seniors andproviding excellent customer service, we would love the opportunity to speakwith you.

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities asdefined in this procedure to assist in the administration of the Community.

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.