Concierge

Maumee Pointe Senior Living; Maumee (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

Paid Time Off

401k Retirement Plan

Team Member Assistance Program

Job summary

Distinctive Living is seeking a part-time Concierge for our Maumee Pointe location to provide exemplary customer service. This role acts as the first point of contact for residents and visitors, ensuring a welcoming atmosphere.

The ideal candidate will have experience in a receptionist role and demonstrate excellent verbal communication skills. Benefits include medical, dental, vision, and a 401k retirement plan.

Qualifications

• Must have six months of experience in a receptionist role or similar function.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.

Responsibilities

• Proactively assists residents, families, and visitors with questions or problems.
• Monitors entry area, greets visitors, and directs as necessary.
• Manage the inquiry process and facilitate tours of the community.
• Assist with processing new resident documentation and maintain files.
• Promote resident participation in activities.

Skills

Customer Service

Verbal Communication

Microsoft Word

Microsoft Excel

Education

High School Diploma or equivalent

Job description

Welcome to Distinctive Living, we're seeking a Concierge Part time weekends for our Maumee Pointe location.

At Distinctive Living, we want our people to realize their full potential. We are passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, providing exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.