Concierge

The Harpeth at Harmony Hills; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

A community-focused organization in Franklin, Tennessee, is seeking a Concierge for either Full-Time or Part-Time work. The role involves customer service, greeting visitors, and supporting sales and marketing efforts. The ideal candidate will have a High School Diploma and six months' experience in a receptionist role. Excellent communication skills and familiarity with Microsoft Office are desirable. Join a workplace that values your professional growth and offers comprehensive benefits!

Qualifications

• Six months of experience in a receptionist role or similar function.
• Able to communicate verbally in person and over the phone.

Responsibilities

• Assist residents, families, visitors, and employees with questions or problems.
• Monitor entry area for visitors and guests; manage the lobby.
• Respond to inquiries and/or tours when required.

Skills

Excellent verbal and written communication skills

Microsoft Word and Excel

Education

High School Diploma or equivalent

Job description

Overview

Welcome to Distinctive Living. We are seeking a Concierge (Full-Time or Part-Time) for our community in (Community Name & Location).

At Distinctive Living, we want our people to realize their full potential. We are passionate about personal and professional growth and will support you in flourishing. We care about our team members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for customers through telephone or in-person interactions. This role provides exemplary customer service in a friendly and professional manner, greets visitors, addresses questions or concerns of prospective or current residents and families, and supports sales, marketing, and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Benefits when choosing a career with Distinctive

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of the community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.

Apply

Apply today to learn why Distinctive Living is a certified Great Place to Work!