Concierge

Astoria-Healthcare-Center; Los Angeles (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Collaborative environment

Job summary

Astoria Healthcare Center is seeking a compassionate Concierge to provide exceptional customer service for residents and families. You will assist with admissions, coordinate schedules, and maintain clear communication with care teams.

The role requires strong follow-up skills, English proficiency, and the ability to manage multiple priorities. Eligible candidates benefit from a competitive hourly rate, opportunities for growth, and a collaborative work environment.

Qualifications

• A CNA Certification is preferred.
• Excellent Follow-up Skills.
• Able to read, write, and communicate in English.
• Flexible hours and responsiveness during emergencies.
• Ability to manage multiple priorities.
• Ability to use a computer.
• Detail oriented and organized.
• Strong planning and coordination abilities.

Responsibilities

• NEW ADMISSIONS: Check in status for admissions; inspect room; welcome new admission; provide welcome packet; explain facility, activities, and how to use telephone/TV/bed; discuss daily schedule, medications, and treatments; set up IDT and therapy schedule; complete inventory; provide name ID band and care plan section; obtain signatures; introduce social worker and care team.
• MENU - DIETARY: Take orders for admission meals; serve meals in room; review menu with resident/family.
• SHORT TERM RESIDENTS: Track residents; communicate with family daily via phone/email; share therapy/activity pictures; follow up after 1 week.
• DISCHARGES: Visit discharge residents; complete customer service survey; follow grievance process; complete inventory; assist with transportation; report to Administrator.
• GENERAL: Answer phones and call bells; keep facility clean; maintain binder with notes for Admin and DON.
• ADDITIONAL DUTIES: Assist with admission packets; backup accounts payable/payroll; manage facility social media.

Skills

CNA Certification

Follow-up Skills

English Proficiency

Flexible Hours

Multitasking

Computer Skills

Detail Oriented

Organizational Skills

Tools

None

Job description

Concierge

Job Summary:

Astoria Healthcare Center is seeking a compassionate and organized Concierge to provide exceptional customer service to our residents and their families. As a key member of our team, you will be responsible for ensuring a seamless transition for new admissions, providing personalized services, and maintaining ongoing communication with families. If you are a team player with excellent follow-up skills and a passion for delivering exceptional care, we invite you to apply for this exciting opportunity.

Job Responsibilities:

NEW ADMISSIONS:

• Check in to see status for upcoming and previous day admissions
• Inspect room before admission (bed made and working, clean, bedside table and drawers, phone, remotes)
• Welcome new admission
• Give new admission a welcome packet
• Tell resident about Facility, Activities, and show how to use telephone, TV, and electric bed
• Discuss daily schedule at Facility and medication and treatment delivery
• Set up IDT meeting and therapy schedule
• Complete inventory list
• Provide name ID band and complete section of Base Line Care Plan
• Assist with obtaining signatures for admission packet
• Bring Social Worker to room and introduce to resident (discuss discharge plan)
• Introduce resident to care givers - CNA, LVN, RN

MENU - DIETARY:

• Order resident and family admission meal - using resident diet order for resident and family choice for request - serve meals in room
• Go over menu with them

SHORT TERM RESIDENTS:

• Keep track of short-term residents and follow up with each of them every day
• Maintain ongoing communication with family via phone, email - send picture in therapy, send picture in activities etc. & follow-up with resident and family after 1 week and as necessary

DISCHARGES:

• Visit residents being discharged - It is critical that every resident that is discharged feels they had a great experience at the Facility
• Complete a Customer Service Survey before every discharge
• Grievance process and follow up to ensure resolution
• Complete inventory list
• Assist with transportation set ups and follow ups for resident appointments
• Report to Administrator

GENERAL:

• Answer phones
• Answer call lights
• Keep facility clean
• Keep track of all items of note (big or tiny) in a binder and share with Admin and DON

ADDITIONAL DUTIES:

• Assist with admission packets
• Backup accounts payable
• Backup payroll
• Manage facility social media accounts

QUALIFICATIONS:

• A CNA Certification is preferred, though not a requirement
• Excellent Follow-up Skills
• Possess the ability to effectively read, Write, and communicate in English
• Able to work flexible hours as needed, and respond during off-duty hours in times of emergencies when all team members may be needed
• Ability to manage multiple priorities
• Ability to use the computer
• Detail Oriented
• Report Daily
• Demonstrates organizational skills and ability to coordinate and plan

What We Offer:

• Competitive hourly rate: $21 - $25
• Comprehensive benefits package (n/a)
• Opportunities for professional growth and development
• Collaborative and supportive work environment

Equal Opportunity Employer

Astoria Healthcare Center is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment for all employees and residents.