Concierge

Viva Senior Living At Harleysville; Harleysville (PA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Viva Senior Living At Harleysville is seeking a Concierge to warmly receive guests, guide visitors to resident rooms, and manage front desk communications. The role requires attention to confidentiality and a compassionate approach to residents and families.

Candidates should be able to read, write, speak, and understand English, have a high school diploma or GED, and adhere to attendance policies. You will work closely with staff to provide information about community services and tours, while

Qualifications

• Must be able to read, write, speak and understand English.
• Must possess at minimum a high school diploma or GED.
• Demonstrates compassion and dignity when serving residents and families.
• Adheres to attendance policies and employment terms per handbook.
• Maintains confidentiality of resident information and protects rights.
• Knowledge of community services and rates for resident/family information and tours.

Responsibilities

• Receive guests and visitors, signing them in.
• Assist visitors in finding resident rooms.
• Answer phones, take messages, and forward information to staff.
• Announce appointments and arrivals to staff.
• Type memos, correspondence, reports and other documents as requested.
• Sort mail and distribute to mailboxes, residents, and departments.
• Create and maintain a warm, personal, and positive atmosphere.
• Keep front desk and lobby area neat and organized.
• Perform duties assigned by Business Office Manager or Executive Director.
• Ensure residents and families receive high quality service in a caring atmosphere.
• Report exposures to blood or infectious materials per policy.
• Report work-related injuries and illnesses to supervisor.
• Complete training and skills competency as assigned.

Skills

English proficiency

Education

High school diploma or GED

Job description

The essential functions of the job for the Concierge requires , and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:

Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.

Must possess , at a minimum, a high school diploma or a GED

Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.

In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather,

evacuation, temporary staffing shortages, etc.).

Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.

Must be able to read, write, speak and understand English.

Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.

Must adhere to all facility policies and procedures.

RESPONSIBILITIES/ACCOUNTABILITIES

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff .
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents, and departments.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• Report work related injuries and illnesses immediately to your supervisor.
• As a condition of employment, complete all assigned training and skills competency.