ConciergeServer

Solstice at Normandy Park; United States; On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options

Paid time off and holidays

Healthcare coverage

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Solstice at Normandy Park is seeking a friendly Concierge/Server to support residents and guests in a warm, welcoming community. The schedule requires Sunday through Saturday coverage with shifts from 10:30am to 7:00pm, offering flexibility across part-time and full-time hours.

In this role you will answer phones, greet residents, relay messages, help coordinate appointments, and assist with dining-related tasks.

Qualifications

• High school diploma or GED preferred.
• 1-3 years customer service experience or training, or equivalent combination of education and experience.

Responsibilities

• Answer telephone and perform reception duties.
• Take messages and relay to the intended recipient.
• Greet residents and visitors; provide directions.
• Prepare meal tickets and tally meal counts.
• Update daily Resident Phone List, Roster, Move-In/Move-Out Register; sign-in logs.
• Schedule appointments for residents and family members.
• Maintain desk and entry area neat and organized.
• Distribute mail to residents and coordinators.
• Adhere to company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Education

High school diploma or GED

Job description

Overview

Concierge/Server position - Flexibility needed coverage to work Sunday thru Saturday, 10:30am to 7:00pm

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

Benefits

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V