Concierge

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 29,728 - 32,483; Full time

Job summary

Fontainebleau Las Vegas is seeking a Concierge to deliver personalized service and create memorable experiences for guests. You will be responsible for arranging reservations, coordinating transportation, and providing local insights.

The ideal candidate has a bachelor's degree in hospitality management and at least 6 months of relevant experience in a luxury resort environment. A passion for guest service and the ability to work under pressure are essential. This role offers a salary of $21.58 to $23.58 per hour.

Qualifications

• Minimum of 6 months of experience in Concierge, Front Desk, or Guest Services.
• Les Clefs d’Or membership preferred.
• Proficiency in using hotel technology innovations.

Responsibilities

• Deliver exceptional guest service and attend to guests' needs.
• Coordinate restaurant reservations and other guest requests.
• Maintain an organized concierge desk and stock with informational materials.

Skills

Customer service orientation

Excellent communication skills

Ability to work under pressure

Knowledge of local attractions

Education

Bachelor's degree in hospitality management or related field

Tools

Concierge and reservation systems

Microsoft Office Suite

Job description

Position Overview

The Concierge provides personalized and anticipatory service, catering to guests' individual needs and preferences. This position is responsible for creating unforgettable experiences by offering expert recommendations, arranging reservations, coordinating transportation, and providing local insights to enhance guests' stay.

Essential Duties And Responsibilities

• Deliver exceptional guest service, warmly welcoming guests, and attend to their needs throughout their stay
• Act as the main point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly
• Proactively asks questions to identify guests’ needs and makes recommendations for additional services and amenities to both maximize revenue and enhance the guest experience
• Be well versed in the resort, hotel features and services including all outlets, hours of operation, always promoting on property activities and events available to guests
• Offer informed recommendations for local attractions, dining, entertainment, cultural events, and exclusive experiences
• Coordinate restaurant reservations, spa appointments, tours, and other guest requests, ensuring preferred times and seamless arrangements
• Arrange transportation services, including airport transfers, private chauffeurs, and car rentals, to meet guests' travel needs
• Secure tickets for special events, concerts, shows, and cultural performances based on guest preferences
• Maintain an organized and aesthetically pleasing concierge desk, ensuring it is well-stocked with informational materials and local guides
• Assist with planning and organizing special occasions, celebrations, and surprises for guests
• Maintain vigilance and awareness of guest safety and security, reporting any suspicious activities or incidents
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the relevant management
• Establish and maintain positive relationships with external partners, such as tour operators, restaurants, and entertainment venues
• Assist with administrative duties, such as preparing reports, maintaining records, and managing concierge requests
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree in hospitality management, tourism, or a related field and/or equivalent combination of education and experience
• Minimum of six (6) months of experience in Concierge, Front Desk, or Guest Services for a large-scale, luxury resort preferred
• Les Clefs d’Or membership preferred
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality
• Ability to maintain composure when working in busy and stressful situations
• Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
• Ability to maintain the confidentiality of sensitive guest and company information
• Basic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Demonstrated ability in maintaining consistent, high-quality service levels
• Excellent communication and interpersonal skills, with a polished and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• Proficiency in using concierge and reservation systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
• In-depth knowledge of local attractions, restaurants, events, and cultural offerings
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

Salary

$21.58 per hour - $23.58 per hour