Concierge

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Mystic Marriott Hotel & Spa in Groton, CT is seeking a Concierge to warmly greet guests, anticipate needs, and coordinate services to ensure a seamless stay. You will assist with local referrals and reservations, and help with luggage and errands as needed.

Join a team focused on guest satisfaction, with opportunities to grow through listed career paths. Flexibility for weekends/holidays may be required and you will represent our brand with excellence.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements and dining reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Support guest satisfaction and ensure overall guest experience.
• Work as a Guest Service Agent during peak periods or staffing shortages.

Skills

Customer service

Guest interaction

Local knowledge

Education

High School Diploma or equivalent

Job description

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

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