Concierge

Willow Bridge Property Company; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company in Kansas City, MO is seeking a Concierge to welcome residents, coordinate services with care, and support a community-focused property. You will manage the front desk and assist residents, vendors, and visitors with a service-first mindset.

The role emphasizes communication, initiative, and teamwork, with opportunities to plan events and build strong resident relations, while handling common property operations and payments.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proficient with Word and Excel; comfortable with Internet Explorer and Windows XP.
• Excellent interpersonal and leadership skills.
• Strong math skills.
• Outgoing, friendly, and proactive in communications.
• Good organizational skills with strong follow-up.
• Experience with property management or accounting software is a plus.
• Marketing and budgeting experience a plus.
• Ability to handle multiple tasks simultaneously.
• Excellent communication and customer service skills.
• Self-motivated and detail-oriented.
• Basic typing and Internet information search skills.
• Hotel, hospitality, or service experience is a plus.
• Valid driver's license may be required.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents, and assist prospective residents, vendors, contractors and visitors as needed
• Be the primary contact between residents, prospective resident and the company
• Promote positive and proactive resident relations by working to make the living experience the highest quality
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property; collect rent and other payments/deposits
• Accept and disburse Resident packages

Skills

Interpersonal skills

Communication

Customer service

Leadership

Organization

MS Office

Detail oriented

Typing + Internet

Self-motivation

Problem solving

Education

High school diploma

College degree preferred

Tools

Word

Excel

Internet Explorer

Windows XP

Job description

We’re currently hiring for a Concierge — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.
Let’s grow together at Willow Bridge.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
• Accept and disburse Resident packages

Qualifications

• A high school education or equivalent is required. A college degree or equivalent is preferred.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management and leadership skills
• Proficient in math
• Outgoing, friendly personality
• Good organizational skills, follow-up and follow through
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time
• Exceptional communication, customer service and people skills
• Self-motivated; can work independently Detail-oriented
• Basic typing and computer skills including ability to find information on the Internet
• Hotel, hospitality or other service experience a plus
• This role MAY require a valid driver's license.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.