Concierge

Willow Bridge Property Company; Frisco (TX); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company in Dallas, TX is hiring a Concierge to manage the front desk, greet residents, and coordinate resident events. The role requires strong communication, organizational skills, and a friendly, proactive approach.

You will serve as the primary contact for residents and visitors, handle requests, follow up on work orders, and assist with rent collection and packages. A high school education is required, with bonus for experience in hospitality.

Qualifications

• High school education or equivalent required; college degree preferred.
• Proficiency with MS Word and Excel; basic Internet Explorer skills.
• Excellent interpersonal, motivational, writing, management and leadership skills.
• Proficient in math and strong organizational abilities.
• Outgoing, friendly personality with good follow-up and communication.
• Experience with property management software preferred.
• Marketing and budgeting experience is a plus.
• Ability to handle multiple tasks concurrently.
• Exceptional communication, customer service and people skills.
• Self-motivated; detail-oriented; basic typing and internet search abilities.
• Hotel, hospitality or other service experience is a plus.
• Valid driver’s license may be required.

Responsibilities

• Manage the front desk and office area.
• Plan and attend resident events.
• Follow up with residents and handle requests.
• Provide information to residents, prospects, vendors and visitors.
• Serve as primary contact between residents and the company.
• Promote positive resident relations and high-quality living experience.
• Respond to complaints, follow up on work orders, and handle rent/deposits.
• Accept and disburse resident packages.

Skills

Interpersonal skills

Customer service

Leadership

Organization

Communication

Typing

Mathematics

Independent work

Multitasking

Computer literacy

Education

High school diploma

College degree preferred

Tools

Word

Excel

Internet Explorer

Property management software

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for aConcierge— someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
• Accept and disburse Resident packages

Qualifications

• A high school education or equivalent is required. A college degree or equivalent is preferred.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management and leadership skills
• Proficient in math
• Outgoing, friendly personality
• Good organizational skills, follow-up and follow through
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time
• Exceptional communication, customer service and people skills
• Self-motivated; can work independentlyDetail-oriented
• Basic typing and computer skills including ability to find information on the Internet
• Hotel, hospitality or other service experience a plus
• This role MAY require a valid driver's license

Benefits

• Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.