Concierge

Williams Lea; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to provide exceptional front-desk services at a prestigious law firm in Houston. This full-time role involves greeting clients, answering calls, and offering clerical support in a dynamic environment. The ideal candidate will possess outstanding customer service skills, a keen attention to detail, and the ability to thrive in a fast-paced setting. Join a team that values innovation and efficiency, where your contributions will play a vital role in enhancing client experiences and supporting business operations.

Benefits

Health Insurance Options

401k Retirement Savings Plan

Paid Time Off (PTO)

Life Insurance

Short-term & Long-term Disability

Domestic Partner Coverage

Legal Assistance

Employee Assistance Program (EAP)

Additional Employee Perks and Discounts

Qualifications

• Minimum of two years’ experience in a similar role.
• Exceptional customer service skills to greet and communicate effectively.

Responsibilities

• Answer incoming calls on a multi-line phone system professionally.
• Greet clients and visitors warmly and notify employees of arrivals.
• Manage sensitive and confidential documents and information.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Multi-tasking

Intermediate Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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Direct message the job poster from Williams Lea

Senior Recruiter @ Williams Lea | Talent Acquisition

Williams Lea is hiring a Concierge for a top law firm in Houston, working Monday to Friday, 8:00 am to 5:00 pm!

Pay: $21.85 - $23.00/hour

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Short-term & Long-term Disability
• Domestic Partner Coverage
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Concierge is responsible for providing coverage at the reception desk, greeting visitors, and general clerical office support.

Job duties

(* denotes an “essential function”)

• * Answer incoming calls on a multi-line phone system in a cordial, professional, and timely manner. Transfer calls to appropriate individuals.
• * Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• * Provide high-level services to staff, clients, and guests.
• * Communicate with manager and client regarding job or deadline issues.
• * Handle additional projects as assigned. Manage sensitive and/or confidential documents and information.

Job qualifications

• High school diploma or equivalent.
• Minimum of two years’ experience as a receptionist, switchboard operator, or administrative assistant, preferably in a banking, legal, or large corporate environment.
• Exceptional customer service skills to effectively greet and communicate with callers and visitors.
• Willingness and ability to learn in-depth knowledge of the company to handle calls and greet visitors more efficiently.
• Ability to work in a fast-paced team environment.
• Effective and professional communication with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills, including Microsoft Word and Excel.
• Ability to prioritize work to manage multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to multi-task.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing—connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is Williams Lea's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other protected basis by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing and Offshoring Consulting