Tastemaker - Concierge

Thompson Hotels; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Thompson Hotels is seeking a Tastemaker - Concierge to join their opening team in Houston. This role involves providing exceptional guest service, answering inquiries, and making reservations. The ideal candidate will have a passion for hospitality and strong communication skills. Enjoy competitive benefits including medical insurance, 401K matching, and generous paid time off.

Benefits

Free room nights

Discounted room rates

Medical, Dental and Vision Insurance

401K with company match

Free parking

Generous Paid Time Off

Paid Family Bonding Time

Tuition Reimbursement

Employee Stock Purchase Plan

Retail discounts

Qualifications

• Genuine desire to satisfy needs in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Answer questions, give directions, and make reservations.
• Engage in casual conversation and fulfill special requests.

Skills

Customer Service

Communication

Job description

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Summary

Thompson Houston is now hiring new colleagues to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Opening Fall 2023, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Job Role & Environment

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. The Tastemaker - Concierge role involves answering questions, giving directions, and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues, and transportation options. It offers opportunities to engage in casual conversation and indulge in special requests.

We believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences. If you are ready for this challenge, we are ready for you.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Previous customer service experience.

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in belonging—making people feel at home wherever they are. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Everyone’s role matters, and your individuality is celebrated. Hospitality is more than just a job—it's a career for people who care.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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