Concierge

Hamlet at Chagrin Falls Assisted Living; Chagrin Falls (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits including medis

Generous Paid Time Off (PTO) and HOL

Flexible scheduling

Excellent growth and advancement

Job summary

Hamlet at Chagrin Falls Assisted Living is seeking a friendly Concierge to greet residents, guests, and visitors at the front desk and to manage sign-in/sign-out for vendors. The role reports to the Business Office Director and supports customer service excellence across daily operations.

You will handle calls, relay arrivals, assist residents with requests, share marketing information, and help with event reservations while maintaining accurate resident records.

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience required.
• Excellent interpersonal, organizational, and time-management skills.
• Computer literate (MS Word, Excel, PowerPoint).

Responsibilities

• Greet and assist residents and visitors in a polished, professional manner; manage front desk sign-in/out for visitors and vendors
• Handle and direct incoming phone calls; inform residents or staff of arriving guests, packages, and deliveries
• Accommodate resident requests for assistance, referring to other staff as necessary
• Provide marketing information to visitors
• Assist the Lifestyles Department with program/event reservations and fee collection
• Maintain and update the resident information database and phone list

Skills

Interpersonal skills

Organizational skills

Time management

Customer service experience

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

At Hamlet at Chagrin Falls, we believe meaningful relationships are what make a life well-lived. Since 2002, our communities have offered independent living, assisted living, and memory care built around close, family-like bonds between residents and associates.

We're hiring a Concierge to be the friendly first point of contact for our community — greeting residents, guests, and visitors and handling front desk operations. This role reports to the Business Office Director.

What You'll Do

• Greet and assist residents and visitors in a polished, professional manner; manage front desk sign-in/out for visitors and vendors

• Handle and direct incoming phone calls; inform residents or staff of arriving guests, packages, and deliveries

• Accommodate resident requests for assistance, referring to other staff as necessary

• Provide marketing information to visitors

• Assist the Lifestyles Department with program/event reservations and fee collection

• Maintain and update the resident information database and phone list

What You'll Need

• High school diploma or equivalent (GED) required

• At least one (1) year of related customer service experience required

• Excellent interpersonal, organizational, and time-management skills

• Computer literate (MS Word, Excel, PowerPoint)

Physical Requirements

• Ability to sit, stand, walk, climb stairs, reach, turn, bend, stoop, crouch, kneel, and perform fine manipulation throughout the workday

• Ability to lift up to 15 pounds unassisted on a regular basis

• Normal or corrected vision and hearing, including color recognition

Working Environment

• Work is performed in a well-lit, well-ventilated community setting, with occasional exposure to dust, fumes, odors, water, and noise

• Flexibility to work beyond normal hours, on weekends, or in other roles as needed

What We Offer

• Competitive pay

• Comprehensive benefits including medical, dental, vision, and life insurance

• Generous Paid Time Off (PTO) and Holiday Pay

• Flexible scheduling

• Excellent growth and advancement opportunities

Additional Information

This job description is intended to convey general information about the role and is not an exhaustive list of duties, responsibilities, skills, or working conditions. The Company reserves the right to revise the functions and duties of the position, or to require additional or different tasks, at any time. Associates may be required to work overtime, different shifts, or hours outside the normally defined workday or workweek. This position may include access to Protected Health Information (PHI) as defined under HIPAA; associates with such access will receive training on HIPAA requirements and the Company's health information policies. Associates who violate HIPAA requirements are subject to discipline, up to and including termination. This position description does not constitute a contract of employment and does not alter an associate's at-will employment status.

Hired candidates will be required to successfully complete a criminal background check, valid reference checks, a pre-employment drug test, a physical, and proof of employment eligibility. Eagle Senior Living is an Equal Opportunity Employer (EOE) and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.