Concierge

Associa; Boston (MA); Sur place; USD 34 000 - 37 000; Plein temps

Résumé du poste

The Dartmouth Group in East Boston, MA is hiring a full-time front desk Concierge to support its condominium community. Work hours are Monday through Friday, 7am to 3pm.

Responsibilities include greeting residents and visitors, managing foot traffic, inspecting lobby, monitoring cameras, handling mail and deliveries, sign-in logs, issuing FOBs, and coordinating with contractors. A strong focus on safety, communication and multitasking is essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of concierge or in-person customer service experience.
• Excellent written and spoken communication skills.
• Customer service focused and team oriented.
• Self-motivated, proactive, takes initiative, with strong follow-up skills.
• Ability to manage multiple projects with professionalism.
• Strong time management and prioritization skills.

Responsabilités

• Meet and greet homeowners, visitors, guests, contractors and vendors.
• Manage foot traffic in and out of the building.
• Walk and inspect lobby and common areas; maintain cleanliness and order.
• Monitor security cameras.
• Receive, sort, log, and distribute mail, packages, and deliveries.
• Manage sign-in and sign-out logs for packages, deliveries, keys, and FOBs.
• Activate and issue key FOBs.
• Manage phone and emails.
• Assist in scheduling, coordinating, and assisting contractors and vendors onsite.
• Identify and report safety issues or maintenance needs.
• Communicate observations promptly to management or supervisor.
• Maintain welcoming lobby and amenity spaces.
• Proactively problem solve and adapt to changing priorities.
• Other duties as requested.

Connaissances

Concierge experience

Customer service

Communication skills

Time management

Multitasking

Formation

High School Diploma or GED

Description du poste

The Dartmouth Group is hiring a full time, front desk Concierge to support its condominium community in east Boston, MA.

Work hours are: Monday - Friday, 7am - 3pm.

Daily responsibiliites:

• Meet and greet homeowners, visitors, guests, contractors and vendors.
• Manage foot traffic in and out of the building.
• Walk and inspect lobby and common areas. Maintain cleanliness and order.
• Monitor security cameras.
• Receive, sort, log, and distribute mail, packages, and deliervies.
• Manage the Sign in and Sign out Log for packages, deliveries, keys, and FOBs.
• Activate and issue key FOBs.
• Manage phone and emails.
• Assist in scheduling, coordinating, and assisting contractors and vendors onsite.
• Proactively identify, address, or report any safety concerns, maintenance issues, or irregularities within the common areas.
• Promptly communicate observations, incidents, and items requiring attention to management or a supervisor.
• Take ownership of the appearance and condition of lobby and amenity spaces, ensuring a welcoming environment for residents.
• Proactively problem solve, maintaining strong multitasking skills, and adapting quickly to changing priorities.
• Other duties as requested.

Hourly pay rate: $25-$27.

Requirements

• High School Diploma or GED Required.
• 2+ years of concierge or in-person customer service experience.
• Excellent communication skills, written and spoken.
• Customer service focused and team oriented.
• Self-motivated, proactive, takes the initiative, with strong follow-up skills.
• Manage multiple projects at the same while maintaining positive and professional dispositon.
• Time management and time critical prioritization skills

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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