Concierge Agent

Associa; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Associa in Las Vegas is seeking a Concierge to support the General Manager and collaborate with onsite staff to manage package logistics and respond to homeowner inquiries promptly.

You will oversee the concierge desk, ensure cleanliness and organization of back-of-house areas, coordinate with contractors, train homeowners on BuildingLink, and support safety and daily operations to maintain a high standard of service across the property.

Qualifications

• Responsiveness to GM, board and homeowners.
• Professional verbal and written communication skills.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Proficiency withMicrosoft Office Suite of products (Word, Excel, Outlook).
• Detail orientation with a sense of urgency.

Responsibilities

• Manage Emergency and Fire Safety systems and procedures on the property.
• Support management in general operations and foster a positive workplace.
• Monitor work orders and direct contractors on site; walk areas daily.
• Maintain cleanliness and organization of back of house and amenity areas.
• Train homeowners on BuildingLink and manage communications with residents.

Skills

Responsiveness to GM, board and Homeon

Verbal and written communication

Confidentiality and discretion

Microsoft Office Suite (Word, Excel,

Tools

BuildingLink

Job description

The Concierge supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Concierge will ensure all homeowner concerns and communications are monitored and receive a timely response.

The Concierge actively contributes to the cleanliness and organization of the building, ensuring all back of house, storage and utility rooms are clean, safe and secure. Additionally, the Concierge will cause the proper supply and cleanliness of all amenity areas.

Job Duties and Responsibilities

Safety

• Manage functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.

Employee Morale

• Provide support management in general operations of the property.
• Foster a positive workplace environment with clear lines of communication.

Facility Management

• Monitor work order process for open items, with follow through to completion
• Monitor BuildingLink communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds and BOH areas on a daily basis, making corrections and recommendations

Administration & Operations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.

Communications

• Manages communication channels (BuildingLink) to ensure follow up and protocol is followed
• Train homeowners on BuildingLink
• Support concierge team in handling concerns, requests and problems successfully

Compensation:

$21.00 hourly rate; direct experience is highly considered

Requirements

Knowledge and Skills

• Responsiveness to GM, board and homeowners
• Professional verbal and written communication skills
• Confidentiality and discretion in the performance of all duties and responsibilities.
• ProficiencywithMicrosoft Office Suite of product (WORD, Excel, Outlook, etc.)
• Detail orientation with a sense of urgency

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

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