Front Desk Associate

Big Sky Resort; Big Sky (MT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted ski/snowboard rentals

Team Member Housing available

Employee events

Lodging discounts

Job summary

Big Sky Resort is seeking a Front Desk Associate to help set the tone for memorable guest stays. You will greet guests, assist with check-in/out, and manage billing with professionalism across multiple touchpoints.

The role requires strong communication, problem-solving, and teamwork, with a focus on exceptional guest service. This is a full-time, on-site position at the Huntley/Shoshone Hotel location in Big Sky, MT.

Qualifications

• High School Diploma or equivalent.
• Positive attitude and willingness to learn.
• Previous hospitality or customer service experience is preferred.
• Comfortable using computers and proficient in Microsoft Office Suite.
• Ability to lift, push or pull at least 35 pounds and stand for 8 hours.

Responsibilities

• Greet guests with warmth and professionalism during check-in and check-out.
• Provide clear directions and accurate billing information to guests.
• Handle guest information and financial transactions with discretion and care.
• Communicate professionally over phone, email, and in person.
• Collaborate with other departments to fulfill guest requests and resolve issues.

Skills

Communication skills

Problem solving

Team collaboration

Customer service mindset

MS Office proficiency

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Overview

As a Front Desk Associate, you’re one of the first team members guests will meet—and one of the most impactful on their experience. You’ll help set the tone for memorable stays at Big Sky Resort by providing professional, friendly, and responsive service from check-in through departure. This is a dynamic role that requires strong communication skills, problem-solving, and collaboration with departments across the resort to ensure each guest feels truly taken care of.

The front desk accepting applications is the Huntley/Shoshone Hotel at Big Sky. For more information about our lodging locations check out the link here.

Responsibilities

Picture yourself as a Front Desk Associate at Big Sky Resort and having the opportunity to:

• Greet guests with warmth, professionalism, and a can-do attitude


• Assist with check-in and check-out procedures, providing clear directions and accurate billing information


• Maintain discretion and care when handling guest information and financial transactions


• Communicate professionally over the phone, via email, and in person


• Stay calm and attentive under pressure, always aiming to exceed guest expectations


• Solve guest issues efficiently and creatively, taking ownership of their experience


• Contribute to a team culture rooted in positivity, productivity, and exceptional service


• Collaborate with various departments to fulfill guest requests and coordinate solutions


• Uphold all Big Sky Resort and Boyne USA policies and procedures

Qualifications

• High School Diploma or equivalent


• Positive attitude and genuine interest in learning


• Previous hospitality or customer service experience is preferred


• Comfortable using computers and proficient in Microsoft Office Suite


• Ability to lift, push or pull at least 35 pounds


• Must be able to work on your feet for at least 8 hours


• Must be able to climb stairs multiple times per shift

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties


• Discounted vouchers for skiing at Big Sky Resort for friends and family


• Discounted ski/snowboard rentals with a free employee lesson


• 25%-50% off F&B and Retail at all Boyne outlets


• Eligibility for affordable Team Member Housing


• Lodging discounts for friends and family


• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass


• Wellness Day and Eligibility for PTO


• Monthly employee events