Concierge

The Residence at Boyertown; Bechtelsville (PA); On-site; USD 31,000 - 39,000; Full time

Job summary

The Residence at Boyertown seeks a warm Concierge to be the first contact for residents, families, visitors, and team members. You will manage front desk operations and support the community with administrative tasks.

Key duties include greeting guests, answering calls, coordinating events, maintaining bulletin boards, and assisting with resident purchases and communications. A high school diploma and strong English communication are preferred.

Qualifications

• Experience in customer service or reception, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and organizational skills with attention to detail.
• Proficiency with Microsoft Office, typing, and multi-line phone systems.
• Strong verbal and written English communication.
• Sound judgement and ethical decision-making.
• Willingness to work weekends and holidays.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area.
• Deliver exceptional customer service and assist with questions and navigation of the community.
• Answer and direct phone calls professionally.
• Provide administrative support including filing, mail sorting, and data entry.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications and event setup.
• Support sales tracking of resident and guest purchases.
• Build positive relationships with residents and families while upholding ethics.
• Coordinate activities and support team members as needed.

Skills

Customer service

Reception

Interpersonal skills

Time management

Organizational skills

Microsoft Office

Typing

Multi-line phone systems

English communication

Ethical decision-making

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Job Summary:

We are seeking a warm, welcoming, and detail-oriented Concierge to be the first point of contact for residents, families, visitors, and team members. This role is responsible for creating a positive first impression, managing front desk operations, and supporting the community with administrative services. The ideal candidate brings professionalism, empathy, and excellent communication skills to every interaction, ensuring that our community remains a place of connection, comfort, and care.

Key Responsibilities:

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area that supports a positive community experience.
• Deliver exceptional customer service, assisting with questions, concerns, and navigating the community, while being mindful of mobility, memory, or sensory needs.
• Professionally answer and direct phone calls.
• Provide administrative support including filing, typing, mail sorting, and data entry.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications by maintaining bulletin boards, updating signage, and creating marketing materials.
• Manage the sale and tracking of various resident and guest purchases.
• Assist with setup and coordination of activities and events.
• Build positive, ongoing relationships with residents, families, and team members while upholding ethics and integrity.

Requirements:

Education:

High School Diploma or GED preferred.

Skills and Qualifications:

• Previous experience in customer service or reception preferred, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and organizational skills with attention to detail.
• Technological proficiency (Microsoft Office, typing, printing, multi-line phone systems, etc.).
• Strong verbal and written English communication skills.
• Sound judgement and a strong ethical foundation in decision-making.
• Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

• Ability to sit, stand, or walk for long periods.
• Ability to move comfortably and safely, which can include lifting, bending, stretching, squatting, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

As an equal opportunity employer, we are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview, or to otherwise participate in the hiring process, please contact [e-mail].