Concierge

associacareers; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

associacareers is seeking a Concierge in Austin, TX, to serve as the visible guest-facing contact and provide high-quality service. The role emphasizes assisting visitors with directions, information, and basic administrative tasks in a fast-paced setting.

The position requires a high school diploma or GED, 0–3 years of related experience, and proficiency in Microsoft Office, with exceptional customer service and communication skills. On-site hours are Thursday and Friday; pay is $20/hr.

Qualifications

• High School Diploma or GED required (or equivalent).
• 0–3 years of related experience requested.
• Proficient with Microsoft Office applications and strong communication skills.

Responsibilities

• Welcomes guests and customers to the facility.
• Performs administrative and support tasks to assist the operation.
• Attends to guest needs, provides directions and information.
• Other duties as assigned by management.

Skills

Microsoft Office

Professional communication

Customer service

Self-motivated

Time management

Education

High School Diploma or GED

Job description

Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or dropped off.

Duties include but are not limited to:

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of the facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Schedule

Thursday and Friday: On-site coverage while the General Manager is off-site; hours to be confirmed.

Compensation

$20/hr; direct experience highly considered.

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• High school diploma High School Diploma or GED required
• 0 - 3 years of directly related or closely related experience