Concierge

Associa; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Associa is seeking a Concierge in Austin, TX, to serve as the visible point of contact for guests and customers. The role requires familiarity with the local area to provide directions and arrange services, while handling routine administrative tasks and ensuring a high level of customer care.

Schedule includes Thursday and Friday on-site coverage, with hours to be confirmed. Compensation is $20/hr, and direct experience is highly considered for this position.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Welcomes guests and customers to the facility.
• Performs administrative tasks in support of the facility’s mission.
• Attends to guests’ needs and asks questions to create a positive experience.
• Other duties as assigned.

Skills

Professional communication

Customer service

Self-motivated

Team player

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or dropped off.

Duties include but are not limited to

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of the facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Schedule

Thursday and Friday: On-site coverage while the General Manager is off-site; hours to be confirmed.

Compensation

$20/hr; direct experience highly considered.

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time critical prioritization skills.

Education And Experience

• High school diploma High School Diploma or GED required
• 0 - 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.