Concierge

Healthcare Nursing of Aurora; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthcare Nursing of Aurora is seeking an Admission/Receptionist to greet guests, answer phones, and support residents, visitors, and staff in a warm, organized environment. This full-time role, Mon–Fri 10:00 AM–6:00 PM, emphasizes HIPAA compliance, accurate sign-in/out, and proactive coordination with the care team to ensure smooth admissions and a compassionate experience.

A CNA background is preferred; strong communication, reliability, and teamwork are valued to help our facility deliver

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, hospitality, or customer service preferred.
• Strong phone and communication skills in a busy environment.
• Customer service mindset with a warm and professional demeanor.
• Dependable, detail-oriented, and well-organized.
• Ability to handle inquiries professionally while following HIPAA guidelines.
• Must be able to read, write, and communicate fluently in English required.

Responsibilities

• Manage the telephone.
• Greet and direct visitors with professionalism.
• Ensure residents and guests sign in and out properly.
• Handle inquiries and messages accurately and in a timely manner.
• Complete any other assignments requested by management.
• Primarily responsible for gathering all necessary information and completing a pre-admission review assessment prior to a patient admitting.
• Obtain as much information as possible to ensure care staff can be successful and coordinate with home health or discharge options.
• Complete other assessments such as food/dietary preference.
• Complete payer verification inquiry and obtain authorizations as required.
• Review current orders and coordinate with staff for admissions.
• Initiate Resident 48-hour Baseline Care Plan upon admission.
• Communicate necessary information to management and care team when admission is confirmed.
• Ensure Admissions Contract is signed and uploaded on admission.
• Develop and complete marketing plan weekly to drive census.
• Ensure referral log is completed daily to track business.
• Develop relationships with referral sources to build pipelines.
• Complete training requirements timely.
• Demonstrate superior customer service through professionalism and timely follow-up.
• Communicate respectfully with others and handle requests.
• Perform other duties as assigned to discharge responsibilities.

Skills

Customer service mindset

Phone etiquette

English fluency

Organized

HIPAA compliance

Education

High school diploma or equivalent

Job description

Join Our Team as a Admission/Receptionist Are you a friendly and organized professional looking to make a meaningful impact?As the Receptionist for our care and rehabilitation center, you’ll play a vital role in creating a warm and welcoming environment for our residents, visitors, and staff.From greeting guests and answering phones to assisting with administrative tasks, your contributions will help ensure smooth daily operations and a positive experience for everyone. We value kindness, teamwork, and dedication, offering opportunities for growth in a supportive environment.

We believe our team is the foundation of exceptional care. We are proud to foster a workplace culture built on compassion, respect, and professional growth. Whether you're providing direct care or supporting our operations, your contributions are deeply valued and make a lasting impact on the lives of our residents and their families.

Join us and become part of a community that cares deeply—for our residents, for each other, and for the future of skilled nursing care.

Schedule: Full-Time / Monday - Friday 10:00 AM - 6:00 PM

Qualifications and Requirement

• High school diploma or equivalent required
• Experience in healthcare, hospitality, or customer service preferred
• Strong phone and communication skills in a busy environment
• Customer service mindset with a warm and professional demeanor
• Dependable, detail-oriented, and well-organized
• Ability to handle inquiries professionally while following HIPAA guidelines
• Must be able to read, write, and communicate fluently in English required

WOULD PREFER CNA BACKGROUND

Job Duties

• Manage the telephone
• Greet and direct visitors with professionalism
• Ensure residents and guests sign in and out properly
• Handle inquiries and messages accurately and in a timely manner
• Complete any other assignments requested by management

• Primarily responsible for gathering all necessary information and completing a pre-admission review assessment prior to a patient admitting.
• Responsible for working with the patient and/or their responsible party in obtaining as much information as possible to ensure that we understand their expectations during their stay with us and to help the direct care staff taking care of them be successful including but not limited to understanding their functional level prior to hospital/entity admission, compliance with care, level of support at home and how many hours a day that is, discuss continuity of care with home health or hospice discharge options, obtain community PCP and set appointment for follow-up, condition of equipment at home, how often they like to take their medications, etc.
• Complete other assessments as required such as food/dietary preference.
• Complete payer verification inquiry to ensure there is a payer source in place, obtain authorization if required by the Managed Care, Medicare and Managed Care Medicaid organizations for all necessary items such as the care, carve-outs for transport, DME equipment, high-cost medication, etc. and ensure everything is entered/uploaded to the resident medical record on admission.
• Review current orders, specialty equipment and other clinical needs for admission to coordinate with the staff to ensure everything is in place prior to admission as well as determine if there is high-cost medications or equipment that need to be reviewed with the physician if there is a more appropriate option for the skilled nursing setting.
• Initiate Resident 48-hour Baseline Care Plan upon admission in its entirety.
• Communicate all necessary information to management and care team when admission is confirmed to best care for the patient and their family/support system.
• Ensure Admissions Contract is signed and uploaded to the resident’s record on admission via electronic signature.
• Develop and complete marketing plan weekly to submit to your supervisor to ensure appropriate plans are in place to drive census expectations.
• Ensure referral log is completed daily, Mon-Friday, to ensure proper tracking and trending of our business to make effective decisions.
• Develop relationship with referral sources such as Case Managers, MD’s, NP’s, PA’s, community network organizations, etc. to develop strong business pipelines for referrals.
• Complete all training requirements in a timely manner.
• Demonstrate superior customer service through professionalism, courtesy, consistent and timely follow-up, and positive communication.
• Communicate and interact professionally and respectfully with others in attending to and meeting their requests.
• Perform all other duties as assigned and as required to effectively discharge the responsibilities of the position and are in the best interests of the company

Affirmative Action Statement

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We actively seek to recruit, hire, and promote individuals from all backgrounds, including but not limited to women, minorities, individuals with disabilities, protected veterans, and members of the LGBTQ+ community. We are proud to be an affirmative action employer and encourage all qualified candidates to apply.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) and Colorado Anti-Discrimination Act, it is the policy of the facility to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Administrator.