Admissions Director

Heritage Manor Care; Anaheim (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Heritage Manor Care is seeking an Admissions Director to lead the admissions process in our skilled nursing facility. You will manage inquiries, coordinate tours and the application process, and work with the interdisciplinary team to optimize patient flow and census.

The role demands strong communication, organizational skills, and the ability to build relationships with families, referrers, and physicians to ensure a smooth admission experience.

Qualifications

• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
• Must be calm and level-headed in emergencies.
• Must be well-groomed and possess ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices.
• Be able to follow written and oral instructions.
• Be knowledgeable in the use of computers, data input and output.
• Must have patience, tact, cheerful disposition and enthusiasm, and be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Responsibilities

• Plan and coordinate admissions, referrals, and tours to meet census goals.
• Coordinate the admission decision and ensure a positive admission experience for customers and families.
• Nurture referral relationships with physicians, social workers, and discharge planners to maximize referrals.
• Maintain accurate records of admissions, discharges, and bed availability.
• Communicate admission criteria to referral sources, customers, and families.
• Ensure proper completion, signing, and distribution of paperwork.
• Meet with families and customers on admission day and introduce them to nursing staff.
• Maintain statistics on customer flow, inquiries, denials, and marketing activity.

Job description

We're a skilled nursing facility looking for dynamic associates to join our clinical team and provide our guests with a care experience that will change their lives! Whether you are just starting your career or have years of experience, and you would like to provide a unique and memorable experience to our guests, we want to meet you!

OUR COMPANY MISSION:

To inspire hope that contributes to health and well‑being for a unique care experience. We strive to deliver quality of care and unparalleled hospitality to all our guests and team members.

Our Service Covenant:

Smile - Empathy - Recognition - Voice - Integrity - Care - Experience

Admissions Director (Mon‑Fri, 8:30 - 5:00 pm)

• Knowledge of Skilled Nursing Admission practices, processes, and policies.

Administrative Functions

• Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, fax, and walk‑in inquiries and referrals.
• Facilitate admission decision and ensure positive admission experience for customer and family.
• Meet census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center.
• Coordinate tour, application, and sales process with customers, families, and referrers, either personally or with appropriate backup systems.
• Ensure proper completion, signing, and distribution of paperwork.
• Meet with family and customers on the day of admission and ensure appropriate preparation of room and introduction to nursing staff on the unit.
• Communicate admission criteria to referral sources, customers and families.
• Ensure comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network.
• Maintain thorough knowledge of medical, social and financial information relating to Elder care.
• Conduct follow‑up on all inquiries which have not yet been converted to admissions.
• Work with Administrator and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings.
• Maintain statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges, and marketing activity; submit to corporate office.
• Nurture referral relationships with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions.
• Develop and maintain referral base.
• Maintain an accurate record of available beds/census.
• Admit, transfer, and discharge residents in accordance with established policies and procedures.
• Maintain current records of all residents admitted/discharged by this facility in accordance with established policies and procedures.

Requirements

• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
• Must be calm and level‑headed in emergencies.
• Must be well‑groomed and possess ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices.
• Be able to follow written and oral instructions.
• Be knowledgeable in the use of computers, data input and output.
• Must have patience, tact, cheerful disposition and enthusiasm, and be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.