Concierge

Associa; Atlantic City (NJ); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Associa seeks a friendly Concierge in Atlantic City, New Jersey, to greet guests, answer questions, and provide local information. The role requires strong customer service skills and a willingness to assist with various guest needs, including directions and scheduling.

Expect to perform administrative tasks and support facility operations while maintaining a high level of guest satisfaction. Shifts include evening hours across Thursday to Sunday, with overnight components as outlined.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to assist guests with directions and local information.

Responsibilities

• Welcomes guests and handles inquiries with a positive attitude.
• Performs administrative tasks in support of facility operations.
• Attends to guest needs and answers questions to create a positive experience.
• Other duties as assigned by supervisors.

Skills

Customer service

Communication

Guest relations

Education

High school diploma or GED

Job description

Location

Atlantic City , New Jersey , United States

Job Description

Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are thereafter to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or dropped off.

Job Duties and Responsibilities

Duties include but are not limited to:

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Schedule

Available Shifts are :

Thursday: 4:00 PM–12:00 AM

Friday: 4:00 PM–12:00 AM

Saturday overnight into Sunday

Sunday overnight into Monday

Requirements

Education and Experience

• High school diploma High School Diploma or GED Required
• 0 – 3 years of directly related or closely related experience

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .