Concierge

Fountainwood at Lake Houston; Atascocita (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

401(K) with employer matching

Paid time off and Holidays

Job summary

Fountainwood at Lake Houston in Atascocita, Texas, is hiring a Lead Concierge/Admin Assistant. This role involves greeting guests, managing calls, and overseeing resident appointments. Ideal candidates will have customer service experience and ideally possess a high school diploma or GED.

Join our team to benefit from competitive wages, flexible schedules, and a comprehensive benefits package, including health insurance and 401(K) matching.

Qualifications

• Previous customer service experience is preferred.
• Ability to manage calls and greet guests professionally.

Responsibilities

• Greet guests, residents, and employees.
• Manage both external and internal calls.
• Prepare meal tickets and tally meal counts for staff.

Skills

Customer service experience

Communication skills

Education

High school diploma or GED

Job description

Now Hiring Lead Concierge/Admin Assistant!

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Benefits

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V