Concessions Stand Lead | Part-Time | The Bushnell

Oak View Group; Hartford (CT); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a Concessions Stand Lead at The Bushnell in Hartford. This part-time, guest-facing role oversees day-of-event operations for a concession stand, supervises staff, maintains inventory, and ensures safety and quality in a fast-paced arena environment.

The position pays $18.00–$20.00 per hour and is eligible for tips. Benefits include 401(k) savings and matching; the role requires mobility to stand and walk during events.

Qualifications

• High school diploma or equivalent preferred.
• Three or more months’ experience in the food service, concessions preferred.
• Must be able to operate POS.
• Possess a valid alcohol and food service permit if required by state and federal regulations.
• Ability to calculate basic math functions related to POS transactions and inventory.

Responsibilities

• Assign positions, guide staff performance, and maintain a positive work environment.
• Ensure the stand is fully stocked, clean, and event-ready.
• Monitor food and beverage quality, temperature, and presentation.
• Address guest concerns and elevate issues to management when needed.
• Track product usage, request restocks, and prevent shortages.
• Ensure adherence to food safety, sanitation, and alcohol service regulations.
• Report equipment issues and ensure proper functionality.
• Communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Other duties as assigned.

Skills

Interpersonal skills

Teamwork

Communication skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Concessions Stand Lead is a high‑energy, guest‑facing position responsible for overseeing day‑of‑event operations for an assigned concession stand at The Bushnell. Concessions Stand Leads play a key role in elevating the fan experience by delivering fast, friendly, and responsible service directly to guests on the concourse. This role requires strong communication skills, mobility, and the ability to work efficiently in a fast‑paced, high‑volume environment. Concessions Stand Leads support the Concessions Management team by supervising staff, maintaining inventory levels, ensuring equipment functionality, and resolving guest concerns. The employee must maintain excellent attendance and be available to work events as scheduled per business need. The role will pay an hourly rate of $18.00–$20.00 and is tip eligible. This position will remain open until October 16, 2026.

Benefits for Part‑Time roles: 401(k) Savings Plan and 401(k) matching.

About The Venue

Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut’s premier performing arts destination and a cornerstone of the region’s cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually—from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world‑class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.

Responsibilities

• Assign positions, guide staff performance, and maintain a positive work environment.
• Ensure the stand is fully stocked, clean, and event‑ready.
• Monitor food and beverage quality, temperature, and presentation.
• Address guest concerns and elevate issues to management when needed.
• Track product usage, request restocks, and prevent shortages.
• Ensure adherence to food safety, sanitation, and alcohol service regulations.
• Report equipment issues and ensure proper functionality.
• Communicate with employees, co‑workers, volunteers, management staff, and guests in a clear, business‑like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Other duties as assigned.

Qualifications

• Ability to work well in a team‑oriented, fast‑paced, event‑driven environment.
• Possess a valid alcohol and food service permit if required by state and federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory.
• High school diploma or equivalent preferred.
• Three or more months’ experience in the food service industry, concessions preferred.
• Must be able to operate POS.
• Excellent interpersonal skills & a friendly, positive attitude with co‑workers, managers, volunteers & guests.
• Ability to prioritize tasks and make decisions under pressure.
• Able to stand and walk for extended periods during events.
• Able to reach with hands and arms, sit, walk, stoop, kneel, and crouch.
• The employee is frequently required to lift heavy objects.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.