Premium Concessions Bartender | Part-Time | PeoplesBank Arena

Oak View Group; Hartford (CT); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a Premium Concessions Bartender for The PeoplesBank Arena in Hartford, CT. This part-time role pays an hourly rate of $16.94 and is tip eligible.

You will serve both alcoholic and non-alcoholic beverages, work in a fast-paced setting, and support guest satisfaction during events. Responsibilities include following bar pre-shift notes, upselling, handling cash, verifying IDs, and maintaining a clean workstation.

Qualifications

• Six months or more experience bartending.
• Accurate cash handling skills are required.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.
• Bartending school preferred.

Responsibilities

• Demonstrate the ability to meet the company standard for excellence in guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check guest IDs to verify the minimum age for alcohol purchase.
• Communicate a cut-off to a guest as required.
• Respond to customer requests or concerns.
• De-escalate intoxicated guest situations and involve management/security if needed.
• Contact a manager if unable to resolve issues.
• Request additional product or restock as required.
• Balance bank/cash drawer counts.
• Maintain a clean and sanitary workstation and keep bar equipment clean.
• Other duties such as setup/breakdown of bar equipment and organizing the cooler.

Skills

Bartending experience

Cash handling

Interpersonal communication

Flexible schedule

Fast-paced environment

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premium Concessions Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional, and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $16.94 and is tip eligible.

Benefits for Part-Time roles

401(k) Savings Plan, 401(k) matching.

Job Closing Date

This position will remain open until December 11, 2026.

About The Venue

The PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000-seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

The PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. The PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.

The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Demonstrate the ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check guest IDs in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional product or restock product as required.
• Responsible for balancing bank/cash drawer counts.
• Maintains a clean and sanitary workstation at all times. Ensures bar equipment is clean & well maintained.
• Other duties as assigned, such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.

Qualifications

• Six months or more experience bartending.
• Accurate cash handling skills are required.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.
• Bartending school preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.