Banquet Supervisor | Part-Time | The Bushnell

Oak View Group; Hartford (CT); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group, located at The Bushnell Performing Arts Center in Hartford, seeks a part-time Banquet Supervisor to oversee set-ups, service, and cleanup with a focus on quality presentation and guest satisfaction. The role includes training staff and ensuring smooth operation across all catering functions.

The position pays $19.00–$25.00 per hour, with benefits for part-time roles such as a 401(k) savings plan and matching. The posting remains open until October 16, 2026.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• 2-3+ years of related experience and/or training.
• Nationally recognized, advanced food service sanitation training course certification.
• Valid Manager's ServSafe Certification.
• Valid Alcohol Service Permit.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: e-mail, Excel, Word, Outlook, and Schedule+.
• Working knowledge of point-of-sale and timekeeping systems.
• Previous supervisory experience is required.
• Knowledge of food and beverage operation and preparation is required.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Must be highly motivated and quality-driven.
• Detail-oriented yet able to excel while multi-tasking.
• Able to accept responsibility and lead by example.

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
• Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service.
• Ensures all functions are set and staff is prepared and organized before required time on BEO.
• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive.
• Ensures proper setting of buffet tables and other food service tables.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post-function cleanup and garbage removal.
• Maintains clean and orderly back areas, pre-function areas, and storage areas.
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event.
• Supervises the handling, storage, and security of all catering service equipment and decor.
• Assists with staff training programs.
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed.
• Clearly projects the visions of the department and measures progress.
• Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency.
• Work with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective.

Skills

Supervisory experience

Guest service

Communication

Time management

Problem solving

Education

Associate’s degree

Tools

Excel

Word

Outlook

Schedule+

POS systems

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Banquet Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

This role pays an hourly rate of $19.00-$25.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching

This position will remain open until October 16, 2026.

About The Venue

Located in the heart of Hartford, The Bushnell Performing Arts Center is Connecticut’s premier performing arts destination and a cornerstone of the region’s cultural scene. Originally opened in 1930, this historic, nonprofit venue blends timeless architecture with modern amenities, featuring two distinct performance spaces and hosting more than 350 events annually—from Broadway tours and concerts to comedy, dance, and community programming. As the largest arts organization in the state, The Bushnell serves as a vibrant gathering place that inspires creativity, supports arts education, and delivers world‑class entertainment experiences to diverse audiences. Oak View Group is proud to serve as the exclusive food and beverage provider for The Bushnell, enhancing the guest experience through exceptional hospitality and culinary offerings.

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
• Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service.
• Ensures all functions are set and staff is prepared and organized before required time on BEO.
• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive.
• Ensures proper setting of buffet tables and other food service tables.
• Arranges for and ensures proper sequence of service for each event.
• Supervises clearing and post-function cleanup and garbage removal.
• Maintains clean and orderly back areas, pre-function areas, and storage areas.
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event.
• Supervises the handling, storage, and security of all catering service equipment and decor.
• Assists with staff training programs.
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed.
• Clearly projects the visions of the department and measures progress.
• Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency.
• Work with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• 2-3+ years of related experience and/or training, or an equivalent combination of education and experience.
• Nationally recognized, advanced food service sanitation training course certification.
• Valid Manager's ServSafe Certification.
• Valid Alcohol Service Permit.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: e-mail, Excel, Word, Outlook, and Schedule+.
• Working knowledge of point-of-sale and timekeeping systems.
• Previous supervisory experience is required.
• Knowledge of food and beverage operation and preparation is required.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Must be highly motivated and quality-driven.
• Detail-oriented yet able to excel while multi-tasking.
• Able to accept responsibility and lead by example.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.