Concessions GM | Stadium Hospitality & Revenue Leader

Levy Restaurants; Bloomington (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Levy Restaurants is seeking a General Manager of Concessions to lead Indiana University Athletics venues, driving guest experience, financial performance, and team development across multiple venues. You will manage budgets, labor plans, and safety programs while ensuring compliance with standards.

This role requires strategic operations leadership in a high-volume environment. Ideal candidates hold a hospitality-related degree and 5+ years of progressive leadership, with strong communication

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.
• Five (5) or more years of progressive leadership experience in food and beverage, concessions, hospitality, sports, entertainment, or a related industry.
• Demonstrated experience leading large teams in a high-volume environment.
• Strong financial management experience, including budgeting, forecasting, labor management, and P&L accountability.
• Excellent leadership, coaching, communication, and relationship-building skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office and hospitality management systems.

Responsibilities

• Lead and oversee all concessions operations across Indiana University Athletics venues and events.
• Manage and develop concessions management teams, supervisors, hourly team members, nonprofit groups, and subcontracted labor.
• Drive guest experience initiatives and ensure service standards are consistently executed.
• Partner with Indiana University Athletics leadership and key stakeholders to support event planning and execution.
• Develop and manage department budgets, labor plans, financial forecasts, and operating expenses.
• Analyze event performance and identify opportunities to improve revenue, profitability, and operational efficiency.
• Ensure compliance with food safety, sanitation, alcohol service, health department, and company standards.
• Oversee staffing, recruitment, onboarding, training, scheduling, and succession planning efforts.
• Monitor and maintain inventory controls, product ordering, transfers, requisitions, and monthly inventory processes.
• Ensure proper cash handling, loss prevention, PCI compliance, and financial reporting procedures are followed.
• Collaborate with culinary, purchasing, and warehouse teams to support product availability and operational readiness.
• Lead safety initiatives, accident reporting, compliance programs, and corrective action processes.
• Resolve escalated guest concerns and implement solutions to improve the overall fan experience.
• Conduct regular operational reviews, venue inspections, and event evaluations to ensure continuous improvement.
• Maintain equipment, facility, and operational standards to support a safe and efficient work environment.
• Support premium services, special projects, and other operational areas as needed.
• Perform other duties and responsibilities as assigned.

Skills

Leadership

Budgeting

Forecasting

P&L accountability

Communication

Team development

Problem solving

MS Office

Hospitality systems

Education

Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field; or equivalent combination of education and experience.

Tools

MS Office

Hospitality management systems

Job description

Levy Restaurants is seeking a General Manager of Concessions to lead Indiana University Athletics venues, driving guest experience, financial performance, and team development across multiple venues. You will manage budgets, labor plans, and safety programs while ensuring compliance with standards.

This role requires strategic operations leadership in a high-volume environment. Ideal candidates hold a hospitality-related degree and 5+ years of progressive leadership, with strong communication