Concessions General Manager: Elevate Guest Experience & Ops

Compass Group USA; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Levy in Kansas City is seeking a General Manager of Concessions to lead daily operations, elevate guest experiences, and drive fiscal performance across venues. You will oversee event prep, service, inventory, budgets, and team development, ensuring hospitality standards and safety compliance.

You will build strong management teams, monitor KPIs, address issues, and partner with venue leadership to deliver outstanding events and profitable concessions operations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience managing large teams in high-volume food service or concessions.
• Strong budgeting, forecasting, labor management, and inventory controls.
• Knowledge of food safety and responsible alcohol-service requirements.
• Proficiency with Microsoft Office and standard business systems.
• Experience interpreting sales, labor, food-cost, and other operational metrics.

Responsibilities

• Lead daily concessions operations across locations.
• Oversee event preparation, service, and post-event operations.
• Monitor guest experience, service standards, product availability, and execution.
• Recruit, train, develop, and manage concessions team members.
• Establish and maintain service, hospitality, safety, and sanitation standards.
• Review sales, labor, inventory, and other financial metrics.
• Manage budgets, forecasts, schedules, and reporting.
• Address guest feedback and resolve operational issues.
• Partner with venue leadership to coordinate successful events.
• Identify opportunities to improve efficiency, profitability, and guest satisfaction.
• Ensure compliance with Levy, venue, food safety and alcohol-service standards.
• Develop management teams and support ongoing training and improvement.

Skills

People management

Leadership

Budgeting

Food safety

Microsoft Office

Operational metrics

High-volume operations

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Job description

Levy in Kansas City is seeking a General Manager of Concessions to lead daily operations, elevate guest experiences, and drive fiscal performance across venues. You will oversee event prep, service, inventory, budgets, and team development, ensuring hospitality standards and safety compliance.

You will build strong management teams, monitor KPIs, address issues, and partner with venue leadership to deliver outstanding events and profitable concessions operations.