Concessions Concourse Supervisor PT

Nps Llc; Foxborough (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Gillette Stadium is seeking a Concessions Supervisor to oversee operations across multiple food and beverage outlets during events. You will lead staff, ensure compliance with policies on alcohol service, food safety, and the Kraft Group Handbook, and maintain exceptional guest experiences.

Responsibilities include inventory control, training, scheduling, and post-event teardown. A strong leader with organization and communication skills will thrive in a fast-paced, event-driven environment

Qualifications

• Clear verbal communication and customer service focus.
• Proven leadership skills to manage a diverse team.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee up to 10 food and beverage outlets in a stadium section.
• Train and supervise staff and ensure safety and service standards.
• Monitor inventories and coordinate with Warehouse for timely restocking.
• Enforce cleanliness and organization per Gillette Stadium procedures.
• Schedule on non-event days and manage post-event breakdowns.
• Work nights and weekends on a flexible event-based schedule.

Skills

Verbal communication

Leadership

Organization

Teamwork

Attention to detail

Job description

SUMMARYConcessions Concourse Supervisors oversee the operational readiness of our food and beverage locations and staff. Their primary focus is to ensure all policies are followed as written, including but not limited to Alcohol Service, Food Safety, and Kraft Group Employee Handbook policies.DUTIES AND RESPONSIBILITIESOversee the safe and responsible service of food and alcohol within a section of the stadium, overseeing up to 10 food and beverage outlets and their operationOversee Concessions SupervisorsEngage with guests in assigned locations to ensure all guest needs are met, and all guests of Gillette Stadium have the best experience possibleManage product inventories to ensure proper tracking of food and beverage cost within assigned locations while stocking all assigned locations based on expected event sales level. This position will need to work closely with Warehouse staff to ensure proper inventory is allocated to the correct locations, and in a timely fashion to avoid any interruption of serviceAdhere to schedule on non-event days to maintain responsibility of assigned locations in the building, from product ordering and organization to cleanliness and overall event readinessOwns all aspects of assigned section, up to and including stanchion line setup at all locations, breakdown after events, inspecting locations for cleanliness and organization once Concessions Supervisors state they are finished post-eventVerify and monitor food production in assigned locations to minimize spoilage while ensuring a positive guest experienceVerify and monitor location cleanliness and organization to ensure strict Gillette Stadium cleanliness procedures are adhered toTrain staff on basic foodservice operations and point of sale proceduresNights and weekends will be required on an event-by-event basisSpecial projects and assignments as business dictatesSUPERVISORY RESPONSIBILITIESThis position has no payroll responsibilities, however will oversee a group of location supervisors and staffSKILLS AND QUALIFICATIONSFoodservice management experience is not necessary, but preferredMaintain a positive and professional demeanor at all timesOrganized and attentive to detailStrong verbal communication skillsStrong leadership mentality, able to manage a diverse group of individuals to accomplish tasks as a teamAbility to work in a fast-paced environmentMust obtain a passing score on the Team certification courseAbility to work a flexible schedule to include nights, weekends and holidays along with a set schedule on weekdaysPHYSICAL DEMANDSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand and walk up to 12 hours per shiftAbility to lift up to 40 pounds and carry up to 20 pounds a short distanceWORK ENVIRONMENTDensely populated on event dayThe noise level in the work environment is usually loud on event days, with accompanying smells, lights, and occasional pyrotechnicsCERTIFICATES, LICENSES, REGISTRATIONSRequired to obtain passing score on Serve Safe trainingOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.