Food and Beverage Supervisor

The Kraft Group & Affiliates; Foxborough (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kraft Group & Affiliates is seeking a Concessions Supervisor to oversee customer service at Gillette Stadium's food and beverage concourses on event days. You will supervise staff across Beer Portables, Markets, and stands, ensuring exceptional service and compliance with alcohol-service policies.

Responsibilities include inventory monitoring, facilitating safe alcohol service, food safety standards, staff coaching, and inventory-controlled closing of locations.

Qualifications

• Must demonstrate professional demeanor and strong customer service orientation.
• Ability to lead a team and coach staff during events.
• Organized, detail-oriented, and capable of multitasking in a noisy, fast-paced setting.
• Clear verbal communication and conflict-resolution skills.
• Experience in foodservice environments is a plus.

Responsibilities

• Oversee concessions locations on event days and supervise staff.
• Verify inventories before and during events to meet service goals.
• Oversee safe and responsible service of alcohol and food-safety practices.
• Train and coach staff on basic food service operations.
• Ensure proper closing with accurate inventory control.
• Handle special projects as business demands.

Skills

Customer service

Team leadership

Positive demeanor

Organized & detail-oriented

Strong verbal communication

Fast-paced environment

Education

Serve Safe Certification

TEAMs Certification

Job description

Summary

The Concessions Supervisor oversees exceptional customer service at Gillette Stadium’s food and beverage assigned concourse locations and staff. Concessions include a variety of locations including: Beer Portables, Markets, and stands. A primary focus is to ensure exceptional customer service and that all alcohol sales policies are followed.

The Concessions Supervisor oversees exceptional customer service at Gillette Stadium’s food and beverage assigned concourse locations and staff. Concessions include a variety of locations including: Beer Portables, Markets, and stands. A primary focus is to ensure exceptional customer service and that all alcohol sales policies are followed.

Duties And Responsibilities

• Verify and monitor product inventories, before and during the event, to ensure they are maintained at the appropriate levels for service and sales objectives.
• Oversee the safe and responsible service of alcohol.
• Ensure proper food safety and sanitation practices are followed.
• Train and coach staff on basic food service operations.
• Oversee the assigned locations closing properly, timely and accurately with inventory control.
• Special projects and assignments as business dictates

Supervisory Responsibilities

• This position will oversee assigned concessions locations on event day.

Skills And Qualifications

• Foodservice management experience is not necessary, but preferred
• Maintain a positive and professional demeanor at all times
• Team oriented and strong customer service skills
• Organized and attentive to detail
• Strong verbal communication skills
• Ability to work in a fast-paced environment

PHYSICAL DEMANDS

• Ability to stand or walk for long periods of time
• Ability to lift, carry 25lbs, bend, pull, reach, and push. May be required to reach upper levels of the stadium via walking inclined ramps
• Ability to work on main concourse, upper concourse, or plaza area as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Densely populated on event day
• The noise level in the work environment is usually loud on event days
• Ability to work nights and weekends
• Position may require work in inclement weather to include heat, cold, rain, snow, and wind

CERTIFICATES, LICENSES, REGISTRATIONS

• Serve Safe Certification or ability to obtain Serve Safe Certification.
• TEAMs Training Certification or ability to obtain TEAMs certification.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.