Concession Supervisor — Arena Food Service Lead

FACILITY MANAGEMENT CORP; Hopedale (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

FMC Ice Sports is seeking a Concession Supervisor for on-site management of concession stands in Hopedale and Franklin, MA. You will oversee cashiers, cooking and prep areas, maintenance, safety, and alcohol service where allowed.

The role requires supervising staff, managing schedules, and ensuring food safety while delivering excellent customer service in a fast-paced arena environment. This is a part-time seasonal position with competitive hourly pay.

Qualifications

• HS diploma or equivalent.
• Serve Safe Certified or willingness to become certified.
• Previous experience in food handling, sanitation, and customer service is preferred.

Responsibilities

• Supervise day-to-day operations of concession stands, ensuring smooth and efficient service.
• Maintain inventory levels and order supplies as needed to meet customer demand; work with the General Manager to continuously improve these procedures.
• Recruit, hire, and train concession stand staff, providing ongoing coaching and performance feedback.
• Create and manage staff schedules to ensure adequate coverage during operation hours.
• Monitor and enforce food safety and sanitation standards, following health department regulations and FMC Standards.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Collaborate with management to develop promotional strategies and enhance customer satisfaction.
• Perform regular inspections of concession stands to ensure cleanliness, organization, and compliance with safety standards.
• Prepare and analyze sales and inventory reports to identify opportunities for improvement and cost control.
• Other duties as assigned to support the Concession operation as directed by the General Manager.

Skills

Leadership

Communication

Organizational skills

Time management

Food safety

Customer service

Education

HS diploma or equivalent

Job description

FMC Ice Sports is seeking a Concession Supervisor for on-site management of concession stands in Hopedale and Franklin, MA. You will oversee cashiers, cooking and prep areas, maintenance, safety, and alcohol service where allowed.

The role requires supervising staff, managing schedules, and ensuring food safety while delivering excellent customer service in a fast-paced arena environment. This is a part-time seasonal position with competitive hourly pay.