Computer User Support Specialist - 304650 with Security Clearance

DNI (Delaware Nation Industries); Bath Township (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401K matching

Disability insurance

Pet insurance

Education reimbursement

Parking benefits

Job summary

DNI (Delaware Nation Industries) seeks a Computer User Support Specialist (Journeyman) to provide day‑to‑day technical support for government users, ensuring reliable operation of computer systems, printers, VoIP phones, and related IT assets. The role emphasizes troubleshooting, timely service, and accurate inventory control.

You will install, configure, and troubleshoot hardware/software, support connectivity, manage assets, and document activity using ticketing systems while maintaining

Qualifications

• Bachelor's in IT or similar technical field.
• Security+ or equivalent DoD 8140 certification.
• 3+ years of experience in computer support, help desk support, or IT customer service.
• Ability to work independently, manage multiple tasks, and prioritize effectively.

Responsibilities

• Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
• Support user connectivity and basic network access needs.
• Maintain accurate assignment and tracking of IT assets and inventory.
• Deliver user guidance and basic training on systems, devices, and software as needed.
• Document support activity and use ticketing systems to track and manage work.
• Maintain strong customer service standards and positive working relationships with government users.
• Follow established procedures, program requirements, and inventory control practices.

Skills

Troubleshooting

Customer service

Ticketing systems

IT support

Education

Bachelor's in Information Technology

Job description

Description The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.

Key Responsibilities

• Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
• Support user connectivity and basic network access needs.
• Maintain accurate assignment and tracking of IT assets and inventory.
• Deliver user guidance and basic training on systems, devices, and software as needed.
• Document support activity and use ticketing systems to track and manage work.
• Maintain strong customer service standards and positive working relationships with government users.
• Follow established procedures, program requirements, and inventory control practices.

Requirements

• Bachelors in Information Technology (IT) or similar technical field.
• Security+ or equivalent DoD 8140 certification.
• 3+ years of experience in computer support, help desk support, or IT customer service.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Active Secret security clearance, depending on position requirements.

Preferred Qualifications

• Experience with government IT asset management systems.
• Experience supporting government customers or government environments.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.