Computer Systems Support Analyst

Tata Consultancy Services; Reston (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Tata Consultancy Services in Reston, VA is seeking an experienced Deskside Support Engineer/IT Asset Management support professional to provide onsite end-user support and manage endpoint devices across enterprise platforms. The role emphasizes device lifecycle activities, onboarding/offboarding, and data accuracy across ITAM tools to ensure smooth IT operations and high user satisfaction.

The position requires strong troubleshooting skills for Windows, Office, Outlook, Teams, VPN, printers, and

Qualifications

• Strong experience in Deskside Support / End User Computing Support.
• Experience with device enrollment, policy enforcement, and application deployment.
• Familiarity with asset management lifecycle and ITSM ticketing.

Responsibilities

• Provide onsite end-user support for laptops, desktops, printers, and mobile devices.
• Troubleshoot hardware, software, OS, Outlook/Teams, VPN, and peripherals; resolve issues promptly.
• Manage endpoint devices via Microsoft Intune; ensure enrollment, compliance, and Autopilot workflows.
• Assist with onboarding/offboarding activities, asset movements, and lifecycle updates in ITAM systems.
• Maintain accurate asset records in FNMS/Flexera and related tools; verify data against inventories.
• Coordinate with procurement, OEM vendors, and internal teams for repairs, replacements, and disposal.

Skills

Deskside Support

End User Computing

Stakeholder coordination

Customer service

Communication

Tools

Microsoft Intune

Azure/Entra ID

ServiceNow

FNMS / Flexera

Job description

Job Description

Must Have Technical/Functional Skills

Provide onsite Deskside Support (DSS) for laptops, desktops, printers, docking stations, mobile devices, and other end-user IT equipment.

Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook, Teams, VPN, and peripheral issues.

Perform installation, configuration, imaging, reimaging, and replacement of end-user devices.

Support new joiner onboarding activities including device readiness, software installation, user validation, handover, and initial setup. Support offboarding, asset return, asset transfer, and handover activities in line with company policies.

Manage endpoint devices through Microsoft Intune, including device enrollment, compliance monitoring, configuration profile validation, application deployment, and Autopilot-related activities.

Support Azure / Entra ID administration activities related to device join status, user-device mapping, access validation, group-based assignments, and device compliance checks.

Work on ServiceNow incidents, service requests, asset tasks, and related workflow updates while ensuring SLA compliance.

Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems, including asset status, assigned user, serial number, location, warranty, and lifecycle stage.

Conduct asset verification, reconciliation, and variance analysis between physical inventory and records available in Intune, Azure, ServiceNow, and FNMS.

Identify inactive, non-reporting, stale, or mismatched devices and coordinate with relevant teams for status correction and data cleanup.

Coordinate with procurement, OEM vendors, service providers, asset teams, and internal support groups for repairs, warranty support, replacements, and disposal activities.

Maintain proper documentation of support activities, asset movement, and operational procedures.

Ensure high-quality end-user support through timely updates, professional communication, and effective issue resolution.

Roles & Responsibilities

The Deskside Support Engineer / IT Asset Management Support Engineer is responsible for providing onsite end-user support, managing endpoint devices, and maintaining accurate IT asset records across enterprise platforms such as Microsoft Intune, Azure / Entra ID, ServiceNow, and FNMS / IT Asset Management tools. This role supports device lifecycle activities including onboarding, troubleshooting, replacement, asset reconciliation, compliance tracking, and coordination with internal IT teams to ensure smooth IT operations and high user satisfaction.

Generic Managerial Skills

• Strong experience in Deskside Support / End User Computing Support.
• Hands-on experience with Microsoft Intune for endpoint administration and device management.
• Good working knowledge of Azure / Entra ID for device and user administration.
• Experience in handling tickets and workflows using ServiceNow.
• Knowledge of FNMS / Flexera / IT Asset Management processes and asset lifecycle controls.
• Strong troubleshooting skills in Windows 10/11, Microsoft Office, Outlook, Teams, VPN, printers, and end-user hardware.
• Good unde rstanding of asset inventory management, reconciliation, compliance, and audit support.
• Ability to coordinate with multiple stakeholders and support teams in a structured enterprise environment.
• Strong verbal and written communication skills with good customer-handling ability

Salary Range

Salary Range: $60,000-$75,000 a year