Computer Support Specialist

Flad Architects; Madison (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off and holidays

401(k) retirement savings plan; fiduci

Job summary

Flad Architects in Madison, WI is seeking a Computer Support Specialist to join our IT team. You will handle Service Desk calls, log tickets, and provide basic to intermediate troubleshooting for standard software applications, escalating complex issues as needed.

This role supports end-user hardware, mobile devices, conference room tech, and onboarding new employees. A two-year technology degree and at least one year of help desk experience are required, with hybrid work options and generous

Qualifications

• Minimum one year of relevant help desk or IT service desk experience.
• Minimum one year of experience with Microsoft Windows 11, Office 365, videoconferencing solutions, and other standard office applications.
• Minimum one year performing application support.
• Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
• Minimum one year experience with Intel-based desktop and laptop hardware.
• Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
• Practical experience with recent Apple hardware and software preferred.
• Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network.

Responsibilities

• Answer, respond, resolve, and log Service Desk calls and tickets.
• Provide first-level to intermediate technical support for troubleshooting problems and standard software applications.
• Escalate tickets to appropriate staff and ensure resolution.
• Install end-user software, upgrades, and migrations; set up workstations.

Skills

Help desk

IT support

Windows 11

Office 365

TCP/IP

Hardware troubleshooting

Education

Two-year technology degree

Tools

AutoCAD

Revit

PowerShell

Job description

Overview

If you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices, looking to hire a Computer Support Specialist to work in our Madison, WI office. This role will handle Service Desk calls and tickets and provide basic or intermediate technical support on troubleshooting problems and standard software applications, escalating issues as needed. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people’s lives.

How will your days be spent

• Answer, respond, resolve, and log Service Desk calls and tickets.
• Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
• Escalate Service Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
• Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
• Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
• Conduct IT orientation for new employees and provide user training on supported systems as requested.
• Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc.

What you bring to this role

Experience:

• Minimum of one year of relevant help desk or IT service desk and end-user support experience required. Two or more years preferred.
• Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
• Minimum of one year performing application support required.
• Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
• Minimum one year experience with Intel-based desktop and laptop hardware required.
• Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
• Practical experience with recent Apple hardware and software preferred.
• Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.
• Availability to work on-site during Flad's business hours of 8:00 am to 5:00 pm is required.

Education:

• Minimum two-year technology degree required.

Flad offers a wide range of benefits including:

• Health, dental, and vision insurance
• Generous paid time off and paid holidays
• Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
• Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement
• Hybrid work environment

Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at [e-mail].