Computer Support Specialist

SnapReach Media; Los Angeles (CA); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Accommodation provided for non-local

Visa sponsorship available

Job summary

SnapReach Media in Los Angeles is seeking a skilled Computer Support Specialist to provide technical support to clients and keep computer systems running smoothly. You will troubleshoot hardware and software issues, install and configure systems, and deliver friendly, clear guidance.

The role requires strong communication, the ability to work under pressure, and a customer-focused approach. Accommodation can be provided for non-local candidates, and visa sponsorship is available for qualified

Qualifications

• Bachelor's degree in computer science or related field.
• Minimum 2 years of experience in technical support or related role.
• Proficient in troubleshooting hardware and software issues.
• Experience with installing configuring and maintaining computer systems.
• Strong communication and customer service skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Must be fluent in English.

Responsibilities

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot hardware and software issues for desktops, laptops, printers and other devices.
• Install and configure computer systems according to client needs.
• Perform routine maintenance on computer systems to ensure optimal performance.
• Keep track of all support requests and document solutions for future reference.
• Communicate effectively with clients to understand their technical issues and provide timely solutions.
• Collaborate with team members to resolve complex technical problems.

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Communication skills

English fluency

Education

Bachelor's degree in computer science or related field

Tools

Desktop OS troubleshooting

Job description

We are seeking a skilled and motivated Computer Support Specialist to join our team in Los Angeles As a Computer Support Specialist you will be responsible for providing technical support to our clients and ensuring their computer systems run smoothly The ideal candidate will have experience in troubleshooting hardware and software issues installing and configuring computer systems and providing excellent customer service This role also requires strong communication skills and the ability to work well under pressure Accommodation can be provided for non-local candidates as well as visa sponsorship for qualified candidates

Salary $1300 per month

Requirements

• Bachelors degree in computer science or related field
• Minimum of 2 years of experience in technical support or related role
• Proficient in troubleshooting hardware and software issues
• Experience with installing configuring and maintaining computer systems
• Strong communication and customer service skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Must be fluent in English

Responsibilities

• Provide technical support to clients via phone email or in-person
• Troubleshoot hardware and software issues for desktops laptops printers and other devices
• Install and configure computer systems according to client needs
• Perform routine maintenance on computer systems to ensure optimal performance
• Keep track of all support requests and document solutions for future reference
• Communicate effectively with clients to understand their technical issues and provide timely solutions
• Collaborate with team members to resolve complex technical problems

Benefits

• Competitive salary based on experience level
• Accommodation provided for non-local candidates
• Visa sponsorship available for qualified candidates