Computer Support Specialist

Potawatomi Federal Solutions; Frederick (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

1 Prospect Technologies, LLC is seeking a Computer Support Specialist to support Data Center Operations at Fort Detrick, MD. The role focuses on monitoring environmental systems, troubleshooting issues, and coordinating operational activities under the LCSC.

On‑site position, 1st shift, with on‑call rotation after hours and weekend coverage. Requires a Secret clearance and CompTIA Security+; prior Army IT procedures experience is preferred.

Qualifications

• Secret Clearance required.
• CompTIA Security+ required.
• Experience with Army IT regulations and security procedures.
• Experience with ServiceNow or similar help desk tracking tools.
• Experience with Microsoft Office products including Access, Excel, Visio and Word.
• Demonstrated ability to work without direct supervision.

Responsibilities

• Performs power up/down procedures for devices located in the data center.
• Provides operational support for server class platforms.
• Performs the physical installation, rack mounting, and structured cabling of server, network, and storage hardware.
• Assists in Property Management and working with Government staff to prepare equipment for pickup.
• Provides help desk support for Fort Detrick LCSC and logs issues via phone, email or web.

Skills

Customer service

Communication

Problem solving

Team coordination

Education

Associate degree

5+ years experience

Tools

ServiceNow

Microsoft Visio

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Position Title: Computer Support Specialist

Location: Ft. Detrick, MD

Clearance: Active DoD Secret security clearance is required

FLSA Classification: Exempt - Salaried

Employment Class: Full Time Regular

Position Summary:

1 Prospect Technologies is actively seeking a qualified Computer Support Specialist who is familiar with Data Center Operations in support of a complex web server environment, providing support for monitoring of the Data Center’s environmental systems. Troubleshooting of operational issues, escalation and coordination of operational activities will be required. The Computer Support Specialist shall perform limited resolution per documented guidelines; coordinate support as needed in support of operational guidelines prescribed by the Fort Detrick Local Cyber Support Center (LCSC) Ops Center management.

Essential Duties & Responsibilities:

• Performs power up/down procedures for various platforms and devices located in the data center.
• Provides operational support for server class platforms.
• Performs the physical installation, rack‑mounting ('rack and stack'), and structured cabling (copper and fiber) of server, network, and storage hardware in strict accordance with rack elevation diagrams and cable management standards.
• Assists in Property Management and working with Government staff to prepare equipment for pickup.
• Provides help desk support for Fort Detrick LCSC and must have the ability to log problems via telephone, e‑mail or web and attempt to resolve or elevate to appropriate SME.
• Provides emergency on‑call support between 16:30 and 08:00 during normal business days and 24‑hour coverage on weekends and holidays, on a rotational basis.
• Have good communications skills and the ability to work independently as well as part of one or more teams.
• Participates in Data Center expansion, growth, and reconfiguration projects.
• Updates all documentation, databases, SOPs for all functions performed and systems affected‑including VISIO, SharePoint, ServiceNow, Ops logs, SOPs, maintenance logs, event logs, and activities logs
• Monitors and provide access to Data Center using standard operating procedures
• Performs end‑of‑day security checks of Protected Distribution Systems (PDS), security safes,cabinet locks, and entry/exit doors to prevent unauthorized access and verify facility integrity.
• Verifies DPW has performed monthly Generator, UPS/Chiller/ tests and inspection.
• Interacts with LCSC staff and provides assistance in resolving issues.
• Assists with network server administration functions.
• Physically verify rack configurations (locations, contents, identification) and update as needed rack elevation diagrams using Microsoft Visio or similar software.
• May perform IAVA patching and computer imaging.
• Other duties as assigned.

Education & Experience Requirements:

• Clearance/Certifications
  • Secret Clearance required
  • CompTIA Security+ required
• Experience
  • Knowledge of Army IT regulations and security procedures.
  • Associate degree desired, with 5 plus years’ experience.
  • Proven customer service skills.
  • Applies systematic troubleshooting and diagnostic procedures to resolve complex system issues. Advanced diagnostic skills and tools knowledge.
  • Experience with ServiceNow or similar help desk tracking tools.
  • Experience with Microsoft Office products including Access, Excel, Visio and Word.
  • Demonstrated ability to work without direct supervision.
  • Knowledge of Army IT regulations and security procedures.

Working Conditions/Working Environment/Physical Demands:

• Position is 100% on‑site. No telework permitted.
• This position is for the 1st shift. 0800-1630.

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1 Prospect Technologies, LLC is an equal opportunity employer. 1 Prospect Technologies, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.