Computer Support Specialist

Arena Technical Resources, LLC (ATR); Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Computer Support Specialist in Austin, TX. The role involves troubleshooting and resolving user issues with software and hardware, providing on-site and remote support, and managing technical requests. Candidates must have a high school diploma, relevant certifications, and an active Secret Clearance. This full-time position offers a dynamic work environment supporting government contracts.

Qualifications

• 3+ years of PC maintenance experience.
• Active Secret Clearance required.

Responsibilities

• Deploy office automation software per Army standards.
• Provide on-site support for NIPRNET and SIPRNET users.
• Install, configure, troubleshoot, and repair desktops and devices.

Skills

Critical thinking

Problem-solving

Communication

Organization

Education

High school/GED

IT I level certification

IAT II certifications

Tools

Windows OS

MS Office

Citrix

SCCM

Job description

Title: Computer Support Specialist - Intermediate

Location: Austin, TX

Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract.

Job Summary

The Computer Support Specialist assesses and troubleshoots computer support problems, applying knowledge of software and hardware to resolve user issues. Responsibilities include assisting users with software or equipment, diagnosing problems, setting up or repairing devices, training users, and managing support requests via remote tools and ticketing systems. Site visits and account management are also required.

Essential Duties and Responsibilities

1. Deploy government-provided office automation software as per Army Golden Master standards.
2. Provide on-site support for NIPRNET and SIPRNET users, prioritizing command staff and critical units, and report outages.
3. Resolve desktop issues remotely, manage accounts, and assist with security updates.
4. Install, configure, troubleshoot, and repair desktops, handheld devices, and printers.
5. Identify and escalate network problems impacting users, working with Tier II/III support.
6. Troubleshoot WiFi, broadband devices, and VPN connectivity.
7. Monitor networks proactively and respond to alerts.
8. Maintain daily reports and escalate unresolved issues.
9. Handle Helpdesk calls, record work orders, and provide technical support.
10. Configure and repair Windows laptops/desktops and associated peripherals.
11. Support MS Office applications, NCES products, Jabber IM, WiFi, AirCard, and CAC readers.
12. Manage Active Directory objects and connect remotely using tools like SCCM.
13. Assist in briefings and events with collaborative tools such as Google Earth, DCO Connect, Jabber, Portals, and alert systems.

Qualifications

Education and Experience:

• High school/GED
• 3+ years of PC maintenance experience
• IT I level certification per AR 25-2 and IAT II certifications per DoD 8570.01-M; BBP 05-PR-M-0002
• MS Desktop Support Technician or equivalent preferred
• Active Secret Clearance

Knowledge:

• Information security principles and practices
• Applications, PC software, Windows OS (7, 10), MS Office, Outlook, Internet browsers
• Citrix, virtualization, TCP/IP networking

Abilities:

• Organize, prioritize, meet deadlines
• Communicate complex info clearly
• Critical thinking and problem-solving
• Self-motivated with minimal supervision
• Proactive in problem prevention
• Effective verbal and written communication

Physical and Security Requirements

Work involves sitting, standing, typing, reading screens, and lifting up to 30 pounds. Must have mobility for bending, reaching, kneeling. Position requires an active DoD Secret security clearance.

Job Type: Full-time