Computer Support Specialist

Insights Training Group; Prestonsburg (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical – 3 Tier Options

Health Savings Account

Live Health Online

Dental Vision

Employer Paid Life and AD&D

1 x annual Earnings

Employer Paid Short-term Disability

Employer Paid Long-term Disability

Voluntary Life Insurance

Voluntary Accident and Critical Illnes

Employee Assistance Program 401K - 100

Tuition Reimbursement

Bereavement Leave

Sick Time Vacation Time

12 Paid Holidays

Job summary

Insights Training Group LLC is seeking a Computer Support Specialist at the Carl D Perkins Job Corps Center in Prestonsburg, KY. The role focuses on maintaining the center's computer information system, supporting applications, and providing end-user training.

The ideal candidate will have at least 3 years of IT experience, an associate degree, and strong knowledge of MS Office, SQL, Citrix, and security best practices.

Qualifications

• Above-average public speaking skills and communication abilities.
• Experience with MS Office, SQL, Citrix, Windows OS, and security software.

Responsibilities

• Provide support for applications, configure permissions, domain controllers, VPN, and printing; troubleshoot connectivity.
• Troubleshoot hardware, software, and network issues in a mixed environment.
• Respond to trouble calls and install software/hardware updates as needed.
• Maintain and secure information systems per procedures; train end users on PC/network basics.
• Oversee maintenance of computer equipment and liaison with vendors.

Skills

Public speaking

Verbal & written communication

Problem solving

Education

Associate degree in field preferred

Tools

MS Office

MS SQL

Citrix

Windows OS

Internet Information Server

AntiVirus

Backup software

Active Directory

VPN

Job description

Description

We have an exciting new job opportunity for you at the Carl D Perkins Job Corps Center! We are currently seeking energetic, talented applicants! At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusiveness, service, integrity, community, and family. Come join our amazing team!

• We offer a competitive salary and a full comprehensive benefit package to full-time employees:
• Medical – 3 Tier Options -
• Health Savings Account –
• Live Health Online
• Dental Vision
• Employer Paid Life and AD&D
• 1 x annual Earnings
• Employer Paid Short-term Disability
• Employer Paid Long-term Disability
• Voluntary Life Insurance
• Voluntary Accident and Critical Illness
• Employee Assistance Program 401K - Safe Harbor match of 100% up to 3% of pay and then 50% on the next 2% of pay
• Tuition Reimbursement
• Bereavement Leave
• Sick Time Vacation Time
• 12 Paid Holidays

"Equal Opportunity Employer, including veterans and individuals with disabilities."

POSITION: Computer Support Specialist

DEPARTMENT: Administration

REPORTS TO: F & A Director

FLSA STATUS: Exempt

Job Summary:

Responsible for objectives, supervision and production of the Center’s computer information system. Assures the daily operational data processing needs of the Center are met.

Duties:

• Provide support for variety of applications and activities, including configuring Active Directory permissions, Domain Controllers, Antivirus, TCP/IP, troubleshooting client connectivity, resolving printing issues, installing, configuring and troubleshooting Windows applications.
• Ability to troubleshoot hardware, software and connectivity for mixed environment.
• Responsible for providing effective technical support.
• Responsible to respond to initial trouble calls.
• Responsible for installing connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Responsible for determining & implementing software and hardware resolutions.
• Plans, directs and controls operational and maintenance of the Computer Information System and Management Systems.
• Reviews all logical access controls for information systems to ensure that all sensitive data (including transmissions, files, tapes, or reports) is protected.
• Initial setup of computers including loading operating systems, all applications that will be utilized by the end user and configuring multiple software environments on a per-user basis.
• Tests and debugs programs and systems by analyzing to determine likely problem areas.
• Performs necessary steps for generating and installing new software releases.
• Upgrades hardware and software as equipment requires.
• Provides end user training on PC and Network basics, applications including, but not limited to, e-mail, Microsoft Office, Windows operating systems, and web-based applications.
• Develops procedures in written form for control of the Information System.
• Acts as liaison with hardware and software vendors.
• Enforces all software standards to ensure the security of data.
• Provides necessary preventative and corrective maintenance on hardware.
• Oversees phone system issues and repairs.
• Ensures all computer equipment is properly maintained.
• Follows the CDSS/CSS plans and procedures daily.
• Adheres to required property controls policies and procedures.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models appropriate employability skills for dress, language, and work habits.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training.
• Performs other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; knowledgeable computer skills of software and hardware; exceptional working knowledge of Internet, Email, Microsoft Office Suite.

Experience: A minimum of three (3) years computer experience. Knowledgeable on MS Office, MS SQL, Citrix, Windows Operating systems, Internet Information server, AntiVirus and Backup software.

Education: Associate degree in field preferred.

Certificates, Licenses, Registrations: State Drivers’ License

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

We offer equal employment opportunities to all persons without discrimination on the basis of race, color, religion, age, sex (including gender identity and sexual orientation), genetic information, national origin, citizenship status, pregnancy and related medical conditions, physical or mental disability, or past, present, or future service in the Uniformed Services of the U.S., or any other legally protected status.