Computer Support Engineer: End-User & IT Systems

Phase2 Technology; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 95,000 - 158,000; Full time

Job summary

Booz Allen is seeking a Computer Support Engineer to help maintain and troubleshoot critical DoD systems. You will apply advanced technical knowledge and provide end-user support while mentoring teammates.

The role requires TS/SCI clearance, strong customer service, and experience with Windows, Unix, or Linux environments. You will work with network services, software engineering, and applications teams to keep systems reliable.

Qualifications

• Experience with customer and end-user support.
• Ability to administer application and systems accounts.
• Ability to troubleshoot and support web applications, software, and issues.
• Ability to utilize IT service management (ITSM) tools.
• Ability to use Windows, Unix, or Linux.
• TS/SCI clearance required.
• HS diploma or GED.
• Security+ Certification.

Responsibilities

• Provides end-user support for a critical DoD system and assists with root-cause analysis.
• Mentors and may supervise team members and handles account administration.
• Troubleshoots user problems, documents procedures, and escalates complex issues.
• Interacts with network services and software teams to restore services.

Skills

Customer support

Account administration

Web/application support

ITSM tools

Windows/Linux/Unix

TS/SCI clearance

High school diploma

Security+

Education

Bachelor's degree

Job description

Booz Allen is seeking a Computer Support Engineer to help maintain and troubleshoot critical DoD systems. You will apply advanced technical knowledge and provide end-user support while mentoring teammates.

The role requires TS/SCI clearance, strong customer service, and experience with Windows, Unix, or Linux environments. You will work with network services, software engineering, and applications teams to keep systems reliable.