Computer Support Associate I – Infrastructure

Monmouth University; Waterloo (IA); Sur place; USD 37 000 - 39 000; Plein temps

Résumé du poste

Monmouth University is seeking a Computer Support Associate I – Infrastructure for on-site support in Waterloo, IA. The role is 3rd shift (10:30 pm–7:00 am) with weekend on-call rotation and OT potential. Visa sponsorship is not available.

Candidate will work onsite across Waterloo area facilities and may drive a Company-owned Gator inside the factory as part of duties. Responsibilities include imaging computers, asset management, following KB articles, and maintaining records.

Qualifications

• Knowledge of computing and networking concepts.
• Ability to use standard desktop load applications such as Microsoft Office.
• Knowledge of computer security policies and general computer security concepts.
• 1 year or more IT experience preferred, but recent graduates considered.

Responsabilités

• Imaging computers and performing routine desktop support tasks.
• Documenting information and updating records per KB guidelines.
• Maintain equipment and inventory; communicate issues using standard processes.

Connaissances

Computing concepts

Networking concepts

MS Office

Formation

Information Technology degree or equivalent

High School diploma or equivalent

Description du poste

Computer Support Associate I – Infrastructure

Job Title: Computer Support Associate I – InfrastructureDuration :24+ months initially with possible extension Location :300 West Commercial Street Waterloo IA USA 50703Pay :$27/hr to $28/hr on W2 with health benefits and 401k

Additional Information:

• This is for one, 3rd shift position (10:30 pm to 7:00 am) – will work ONSITE
• There is a weekend On-Call rotation that these positions will be a part of
• OT is possible
• Metatarsals are required on the first day
• Some travel between Waterloo area locations using personal vehicle is possible
• May drive a John Deere Gator while inside the factory after completing training
• Visa sponsorship is not available, now or in the near future, for this position
• The manager is looking for candidates who will not have to relocate far for this position

Job Description:

• Provide onsite deskside support to the Waterloo IA location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e‑mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates – exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. – High School or secondary diploma or equivalent

Business casual dress code. Will need metatarsal shoes for first day of assignment.

Cross border work is not permitted for this role.

This position may drive a Company owned Gator inside the factory to get from the office area to a different office area in another part of the factory (all connected and indoors). Worker will need successfully complete Company safety training to be approved to drive this. They will transport their computer or parts/tools. Other workers could ride along if they are going to the same areas due to limited number of available Gators. This would not be driven outside. May also drive their personal vehicle to other facilities within a 20 mile radius. Rental cars are not used for this travel.