Computer Support Associate I

SGS Consulting; Alton (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

SGS Consulting is seeking an IT support professional to assist with routine IT tasks, AV equipment, and user support. You will document processes, update asset records, and follow knowledge base procedures to resolve common incidents.

The role includes maintaining equipment, coordinating with suppliers, and reporting issues outside standard procedures. Strong communication and basic security knowledge are expected.

Qualifications

• Strong IT support and problem-solving skills.
• Familiar with AV/conference room setups and basic troubleshooting.
• Proficiency in Microsoft Office and web-based tools.

Responsibilities

• Performs and monitors standard IT processes and operations with stable methods.
• Documents records, updates assets, and follows KB articles for resolution.
• Maintains basic communications and creates process logs and reports.
• Identifies and reports problems beyond established procedures.
• Maintains equipment, supplies, and data supporting processes; coordinates with suppliers.
• Applies basic technical knowledge to support end-user needs.

Skills

IT support

AV support

Microsoft Office

Security concepts

Network concepts

Agile

Education

High school / Bachelor

Tools

None

Job description

Job Responsibilities:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Skills:

• Knowledge of computing and networking concepts and fundamentals
• Experience with AV/Conference Room support is required
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge with agile methodology
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education/Experience:

• Highschool or bachelors ;