Computer Support Associate I

SGS Consulting; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

SGS Consulting is seeking an IT support professional to handle routine tasks, maintain assets, and support AV/Conference room equipment. You will follow documented procedures to resolve issues and maintain accurate records.

The role emphasizes basic IT knowledge, strong communication, and the ability to work with cross-functional teams in a fast-paced environment. On-site work and steady hours are expected.

Qualifications

• IT support experience and familiarity with standard processes.
• Able to follow KB articles for problem resolution.
• Willingness to learn basic procedures and security policies.

Responsibilities

• Performs and monitors standard IT processes and handles routine tickets.
• Maintains records and emails; updates contact lists and logs.
• Maintains equipment, assets, and inventory; coordinates with suppliers.
• Escalates complex issues as needed following established procedures.

Skills

Computing fundamentals

Networking fundamentals

AV/Conference room support

MS Office proficiency

Security awareness

Troubleshooting

Education

Highschool or Bachelor's degree

Job description

Job Responsibilities

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requestsResponsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Skills

Knowledge of computing and networking concepts and fundamentalsExperience with AV/Conference Room support is requiredAbility to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge with agile methodologyKnowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be considered

Education/Experience

Highschool or bachelors ;