Field Service IT Technician

1rti; Pierre, Northern (SD, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid holidays & generous PTO

Job summary

Riverside Technologies, Inc. is seeking a Field Service IT Technician to provide on-site support for printer systems and hardware. You will manage customer relations to ensure satisfaction while delivering technical assistance at client sites.

The role involves installing, repairing, and upgrading equipment, performing diagnostics, and maintaining professional communication with customers to ensure timely service updates and high-quality outcomes.

Qualifications

• A+ certification is preferred.
• Ability to travel as required.
• Strong customer service skills and professional presence.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide on-site technical assistance and support to customers for printer systems and hardware.
• Install, modify, and repair computer hardware at customer sites.
• Run diagnostic programs to identify problems and perform repairs within SLA.
• Communicate service updates clearly and professionally to customers.
• Build and maintain customer relationships to ensure satisfaction.
• Install new equipment and upgrades at customer sites as required.
• Conduct daily maintenance and safety checks on equipment.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Education

A+ certification

Job description

Description

Riverside Technologies, Inc. is currently seeking a Field Service IT Technician. If you like working in a fast-paced environment and have great customer service skills, we welcome your application!

Job Summary:

As a Field Service IT Technician, you will be providing onsite support to our customer. In this role, you’ll provide technical assistance and support for issues related to printer systems and hardware. Plus, you will be responsible for managing customer relationships to ensure their highest satisfaction.

What You’ll Be Doing:

• Providing on site technical assistance and support to customers for incoming issues related to printer systems and hardware
• Installing, modifying, and repairing computer hardware at customer sites
• Running diagnostic programs to identify problems with computer systemsRepairing printer equipment at customer sites within our Service Level Agreement
• Communicating accurately, concisely, and professionally with the customer about any service updates and related items
• Responding to inquiries from customers seeking assistance and walking customer through problem-solving process
• Developing a working knowledge of all operating standards, practices, and procedures
• Performing quality checks on all documents scanned and prepped records to ensure accuracy and correcting any quality issues as needed
• Preparing product for delivery and ensuring all project documentation is complete
• Complying with daily maintenance and safety checks of all equipment
• Detecting image errors and determining/documenting the cause of the errors detected during QC
• Managing customer relationships to ensure highest satisfaction
• Installing new equipment at customer sites as required
• Installing upgrades, firmware, and consumables
• Performing other related duties as assigned

Requirements

What You’ll Need:

• A+ certification is preferred
• Ability to travel as required
• Sense of urgency, organizational skills, professional presence, and teamwork skills
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Regular, reliable attendance
• Must have ability to lift/move equipment weighing 50 or more pounds as well as stand, climb, bend, kneel, stoop, and reach freely
• Must be able to pass drug screening and background check
• Must have exceptional driving record and have a valid driver’s license

What You Can Look Forward to:

• We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal.