Computer Operator I (Night Shift)

Catapult Solutions Group; Allen (TX); On-site; Full time

Job summary

A technology solutions provider in Allen, TX is seeking a Computer Operator I for night shifts (11 pm - 7 am) with a potential contract-to-hire opportunity. The role requires at least 6 months of help desk or technical support experience and involves monitoring systems, providing customer service to financial institutions, and adhering to strict protocols. Candidates must demonstrate flexibility for shifts, including weekends, and complete training during the day shift. This is a fully onsite position.

Qualifications

• At least 6 months experience in Help Desk or Technical Support.
• Ability to work 11pm - 7am CST, including weekends.
• Must attend second shift during training period.

Responsibilities

• Maintain operating records and checklists.
• Utilize scripted instructions for processing functions.
• Provide support to customers and internal users.
• Monitor console and respond to issues.
• Complete shift turnover logs.

Skills

Help Desk or Technical Support experience

Customer service skills

Flexibility to work nights and weekends

Tools

Microsoft Suite

Unix

SharePoint

IBM Mainframe

Job description

Overview

6-12 months contract-to-hire position for a Computer Operator I (Night Shift) in Allen, TX (fully onsite)

***This position will work onsite in Allen, TX. Working hours will be 11 pm – 7 am CST. Training for this position will be 3 pm – 11 pm CST, tentatively for 90 days.***

Description & Requirements:

The company delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments.

Card Processing Solutions (CPS) Hosting Operations is seeking a Computer Operator to join their team in Allen, TX. In this role, you will be responsible for 24/7 monitoring of both the activity of our customers, as well as internal applications. This will include monitoring the following: switch, servers, ATM transactions, reports and batch. Additionally, you will be required to provide customer service to financial institutions by notifying them regarding any issues.

Responsibilities

• Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
• Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
• Provides support to customers and internal users in a courteous and professional manner.
• Monitors the console and other online systems. Responds with appropriate actions and escalation.
• Follows established guidelines to ensure security of data and computer systems.
• Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
• Contacts the Operations Unit Manager for assistance as needed.
• May perform other job duties as assigned.

Qualifications

• Must have at least 6 months experience with Help Desk or Technical Support.
• Must be able to work 11pm -7 am CST and shift will include one or both weekend days. Flexibility is needed within the shift. Ability to work nights, weekends and holidays. Must able to attend second shift during the training period.

Preferred Qualifications

• Experience with Microsoft Suite.
• Experience with Unix.
• Experience using SharePoint.
• Experience with IBM Mainframe.
• Experience in Card Processing or the banking industry.