Administrative Assistant (Night Shift)

Danos, LLC; Midland (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Danos, LLC in Midland, Texas is seeking an Operations Support role to monitor systems, log issues, and coordinate dispatches for timely problem resolution.

You will document service requests, maintain logs, and communicate with field teams, with emphasis on accuracy and confidentiality. Proficiency in Excel and MS Office is expected, along with clear written and verbal communication.

Qualifications

• Previous call center, dispatch, customer service, operations support, or administrative experience preferred.
• Must be willing to work night shift.
• High School Diploma or GED equivalent required.
• Proficient with Microsoft Office, especially Excel.
• Strong computer skills with the ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Reliable, dependable, and able to work independently as well as with a team
• Must meet conditional job offer requirements.

Responsibilities

• Monitor multiple computer screens and operational systems for real-time updates and alerts.
• Dispatch or coordinate work requests to the appropriate personnel or departments.
• Receive, document, prioritize, and track service requests and operational issues.
• Maintain communication with field personnel, supervisors, and internal teams to ensure timely resolution of issues.
• Record all calls, incidents, and operational activities accurately in company systems.
• Monitor work order status and provide updates as needed.
• Escalate critical issues following established procedures.
• Coordinate emergency or priority communications when necessary.
• Maintain detailed shift logs and ensure accurate handoff of information between shifts.
• Monitor alarms, notifications, and system alerts, taking appropriate action when required.
• Verify information for accuracy before entering or updating records.
• Generate daily reports and update operational dashboards using Microsoft Excel.
• Perform data entry and maintain accurate electronic records.
• Support daily operations by ensuring information is communicated efficiently and accurately.
• Maintain confidentiality of company and customer information.

Skills

Strong communication

Multitasking

Organizational skills

Reliability

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Overview

Responsible for supporting daily operations by monitoring multiple computer systems, answering incoming calls, coordinating work activities, and communicating with internal teams.

Responsibilities

• Monitor multiple computer screens and operational systems for real-time updates and alerts.
• Dispatch or coordinate work requests to the appropriate personnel or departments.
• Receive, document, prioritize, and track service requests and operational issues.
• Maintain communication with field personnel, supervisors, and internal teams to ensure timely resolution of issues.
• Record all calls, incidents, and operational activities accurately in company systems.
• Monitor work order status and provide updates as needed.
• Escalate critical issues following established procedures.
• Coordinate emergency or priority communications when necessary.
• Maintain detailed shift logs and ensure accurate handoff of information between shifts.
• Monitor alarms, notifications, and system alerts, taking appropriate action when required.
• Verify information for accuracy before entering or updating records.
• Generate daily reports and update operational dashboards using Microsoft Excel.
• Perform data entry and maintain accurate electronic records.
• Support daily operations by ensuring information is communicated efficiently and accurately.
• Maintain confidentiality of company and customer information.

Qualifications

• Previous call center, dispatch, customer service, operations support, or administrative experience preferred.
• Must be willing to work night shift.
• High School Diploma or GED equivalent required.
• Proficient with Microsoft Office, especially Excel.
• Strong computer skills with the ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Reliable, dependable, and able to work independently as well as with a team
• Must meet conditional job offer requirements.