Computer Operator

Artech Information System LLC; Kennett Square (Chester County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing company in Chester County is seeking a Computer Operator for overnight shifts. This role includes proactive monitoring of the computer operations environment, providing L1 support, and coordinating batch schedules. The ideal candidate will have 2-3 years of experience in computer operations, possess good troubleshooting skills, and understand server and network concepts. The position requires working in shifts of 12.5 hours on a rotating basis with the responsibility of maintaining SLAs for the operations.

Qualifications

• At least 2-3 years experience of computer operations.
• Ability to handle and resolve multiple problems.

Responsibilities

• Monitors computer operations environment proactively.
• Provides L1 support for various systems and infrastructure.
• Coordinates US and UK batch schedules to meet SLAs.

Skills

Experience in computer operations

Troubleshooting server OS and network concepts

Operation processes and policies execution

Node management tools navigation

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title

Computer Operator

Duration

Direct Full time Placement

This position is overnight for 3 12 1/2 hour shifts.

The hours will be 7:45 PM- 8:15 AM and the days will be on a rotation.

For 3 months the working days will be Sunday, Monday, and Tuesday then the following 3 months the working days will be Thursday, Friday, and Saturday.

Proactively monitors computer operations environment.

Provides L1 support for batch, online, data communication and host system estate.

Provides assistance to support personnel, infrastructure teams, 3rd party maintenance engineers.

Coordinate US and UK batch schedule to ensure SLA’s are met.

Communication and escalation of operational issues that impact the business.

Participates in the daily turnover meeting and ensures Assyst tickets are opened with all pertinent information and assigned to the appropriate resource(s) for review.

Provide off hours help desk service for high priority calls following documented.

Computer scheduling packages and monitoring tools such as 24x7 and Tivoli.

Good general knowledge of the batch schedule elements and how they are constructed.

Ability to establish priorities, work independently, and proceed with objectives.

Keeps abreast of all batch and host system changes.

Good understanding of ITIL services foundation.

Experience/Skills

• At least 2-3 years experience of computer operations
• Successfully execute operational processes and policies
• General understanding of server OS and network concepts required for troubleshooting.
• Understands how to navigate and monitor node management tools and consoles
• Ability to handle and resolve multiple problems and document the same.